Tesla Sales

shirlene loi

What should've been a straightforward,quick and fun process was the complete opposite. We were picking up our Tesla Y after almost a year wait, customer service was uptight, unfriendly and slow af. They've rolled out touchless delivery and what should've taken 5 mins took 1hr plus. What's the point? We also got major attitude and impatience from the paperwork lady when we were filling up forms. Seems like the staff think they are holier than thou working at Tesla. We've had better service at Burlingame, don't waste your time here.

Gary Krisel

Tesla has the worst service of any car company I’ve encountered in the last 50 years. No way to communicate; often propose ridiculous solutions to overcharge. Fortunately real car companies know how to provide customer service. I was going to buy a second Tesla because the car is good. I’m waiting for a customer friendly alternative. Tesla = $110,000 but no way to talk to the service department. I’m trying to think what snarky thing Elon would do to highlight the problem and get justice.

JK Lemper

I took my Model 3 to Sunnyvale SC for the HW3 upgrade. That appears to have gone well, but when I picked up my car the INSIDE was covered with leaves and dirt. Did they leave the windows open all night??? I showed it to the service guy and he says "Thanks for telling me, I'll communicate it to the team". I expected footprints on the floor mats and fingerprints on the plastic but my car now looks like a barn find after 2 days in their possession. I tried calling the service manager several times. Somebody keeps taking my number but I don't expect to ever get a call back. Therefore, I don't expect anyone to learn anything.

Raymond Ng

Brought my friend from Thailand to take a look at the Tesla, he loved the design. Most of all, the cars are placed outside in open air and we are free to venture without the supervision of the staff. How I wish Tesla can sooner be the top brand in automotive worldwide.