Stern's Travel Shop

Dieu Tran

I came around 4:30 PM Friday; store is closed. there’s a sign saying that they will be back in 10’, I’m decide to wait; 15’ , no one came; I went to other stores and get back after 30’.. no one was there in Stern. I’m waiting for another 30’ no sign of any workers there..Please at least give customers the estimated timing so we know when to get back. Helllo , it’s not 10’ .. it’s about 100’..

Aspi Siganporia

Absolutely terrible service. I will drive 50 miles to find any store which carries the luggage brand I am looking for, but not here. They supposedly took my carry on to send it to the manufacturer for warranty concern. Instead it was left in the back room. No messages to me. I remembered after several weeks and dropped by while I was at the mall. Sad to me, we are sending it tomorrow, sure. I asked a couple of questions, it was clear, everything the person said did not seem likely. No supervisor if owner to speak with. In todays e-commerce world, if local retailer, especially small one like this cannot understand the value of customer service, not much left to say. I have found better service at Macy's, even if they do not carry the luggage brand I prefer.

Celeste L

Jarrod at this store was an absolute miracle-worker when my (senior-aged) mother’s suitcase burst on her trip to San Jose! Luckily I found Stern’s Travel Shop on google that was very near her hotel. I was able to call the store (from my home in Connecticut) and buy the suitcase I wanted for my mom over the phone. And since my mom couldn’t go pick it up, Jarrod was an absolute angel and dropped it off at her hotel on his way home. She was absolutely thrilled and is so relieved to have a lovely new suitcase to bring all her stuff home in! She loves the color they had available too, thank goodness! Jarrod is a real credit to humanity and I could not be more grateful that he went to such lengths to help me and my mom out today!!!! The service and products are both TOP NOTCH at Stern’s!!!

James Gaba

Great place for all things luggage. Sucks you have to go in a mall to get to them though.