TUMI Store - Santana Row

Klatzya Kyrios

This is my go to store for Tumi. Easy to access location. Friendly staff.

Aspi Siganporia

Tumi luggage is losing its lustre. It just does not appear to be as sturdy as before. Maybe weight restrictions is bringing compromise in design. I dropped one bag for a minor repair. They took care of it, but never made a courtesy call for me to pick it up. I remembered after several weeks and visited the store.

Nikunj Vora

This one on sanatana row has a much better collection. Nordstorm didnt have much of one. The service was great. The assistant waited patiently and explained the different bags. The checkout experience was good as well, as you would expect from a store like tumi. I would love it if they had a full length mirror to see how the bag works with you. Overall, a good experience.

Iulia Ignatov

This is the first time I am compelled to write a bad review. I entered to ask the staff about a return of an unused item, and not only they were not helpful, they were rude and condescending. When I asked in a low voice, with a smile, how could I return the product purchased in a Tumi airport boutique, they replied with a smirk that it's not Tumi's problem. When I asked subsequent questions, such as making the difference between a Tumi retailer and Tumi boutique (they look exactly the same), they did not address my questions, but responded with the same condescendence. It is absolutely the Very Worst customer service I got in the U.S., not to mention this should be a luxury brand.