Pyramid Pipe & Supply

Pauly Gillespie

If you are working on plumbing, either as a professional or just someone fixing their house make sure you drop a pin here. My house is, unfortunately, the definition of "non-standard" and as such while I appreciate the prices at Lowe's the hassle of going back and forth when the parts aren't quite the right ones or they don't have the specific kind I need simply isn't worth a couple of dollars in savings. In my three trips to Pyramid (separate issues), however, not only have they had the unique part I need but they have been insanely helpful and helping me diagnose the problem and figure out how to fix it. Prices are a little higher then you'll find at a big box store but well worth every penny for the actual help you get.

Tim Anglin

They had a chrome shower arm that both lowes and home depot did not. Sometimes you cant wait a week for it to come in Pyramid had it on hand. That was a save for me.

David Hudson

I bought a new Liberty 1/3 HP sump pump 10/31/2017 from Pyramid Pipe Supply and installed it. We have had basically 10 months of drought conditions until 10/5/2018 when I received 14 inches of rain over 5 days. The pump was not able to keep up with the incoming water in my sump pit. My basement flooded with 4" of water. I had to rent a 4" electric pump from the rental company to pump my pit / basement. I purchased a new full one HP pump from Pyramid to address any possible issues going forward. I asked for consideration for a partial or full refund on the Liberty 1/3 HP pump. The counterman asked the lady (I assume the owner or owners daughter / wife) if any consideration could be provided . She did not look up but grunted "not our problem" . I contacted the manufacturer rep for Liberty pumps in the area ( Hodes & Sutter) requesting some consideration and was turned down. If I didn't have an emergency situation I would have taken my business elsewhere. I certainly will in the future.

Jay Berg

When you need parts that the big box stores don't carry, it may take them a while but they will find it for you. I won't say they are the fastest but they are the most persistent by far in helping you get your problem solved. I prefer to pick my own parts so I can visually compare two products and they take your list and pick them for you. Some things I can get cheaper other places but the time saved going to Pyramid usually makes up for it. I feel more comfortable there now as a regular customer then I did the first few times going in both with the staff and with the process. If you are not expecting how they do customer service (i.e. it is not a good place to window shop for fittings) then it can throw you off the first few times. The best way I could describe the customer service is that they are more knowledgeable and dependable then shiny and happy but when I know I need to get the job done they don't disappoint.