Dunkin'

Robin S

So I went to this location more than once prior to writing a review as I truly was hoping my first few visits were a fluke. Sadly this location has let me down each time I have went. I have gotten old, sad, stale donuts in the morning time more than once. Which when you only grab a couple kinda make them stand out. Fortunately I have had one out of the ones I have purchased that was fresh which is why I didn't go with a 1 star review. I have also ordered iced lattes that are basically given to me with very little flavor and mostly ice. This location was on my way to work so super convenient.... but I think if I ever want donuts or lattes I will go elsewhere.

Haley McKenzie

This is honestly the most average Dunkin’ location I’ve ever been to. The workers are super polite, and the coffee is surprisingly pretty consistent, but the food is a bit lacking. The donuts are never quite frosted right and the sprinkles are always lacking. The hot food is always hot though, and they do have some mean hash browns. Overall, just your average chain donut shop

Kristine Roberts

Dunkin’ Donuts is literally the worst place to go for coffee. If they make your drink correctly, it’s outstanding, but nine times out of 10 you’re going to get the wrong drink or you’re going to get a drink made poorly, by a worker that really doesn’t care about their job. We repeatedly get drinks that don’t taste right we never go consistently and get a drink that is the same that we ordered the day before, but we continue to go and give them a chance after chance. Today I went to the location on Austin Bluffs I ordered through the Mobile app I ordered 10 munchkins and a small caramel craze iced latte and a medium caramel crazed iced latte made with oat milk. When I get there the order is not ready, they say that they don’t have any old milk can they use almond milk instead, I say OK that’s fine. I get up to the window she handed me the caramel craze iced latte, it has no whip cream or the caramel on top. She then handed me the almond milk iced latte which does have whip cream and the caramel on top. I asked her if she can add whip cream to my caramel craze since that’s how it’s supposed to be served and she looked at me weird like I ordered it wrong and then goes and does it. And then after she brings a drink she says thank you goodbye without giving me my munchkins. I let her know hey I had an order of munchkins she goes and makes those. While she’s getting those I’m looking at the almond milk drink and it’s completely white. It’s just milk it’s all milk no caramel no coffee. I had already pulled off and on my way to work so I call back to the store and speak to the lady that made the drinks. She tells me the ingredients and tells me they should be make correctly blah blah blah but there’s no way there’s espresso in my drink when it’s 100% white. So she tells me she can take my name down and I can come back for a free drink another time but I need to hold on for a second so she can do her drive-through orders, I waited for five minutes and she never came back to the phone so I hung up and now I’m going to start my Saturday by drinking a glass of almond milk with ice.

sammie tidwell

This is the only Dunkin that I go to that is constantly out of everything. In my past experience if a restaurant is out of something they accommodate or at least try to offer something else but this location has the most horrible customer service. NOAH was zero help!!! You’ll have a better chance at getting what you want plus better service at the Dublin location.