GameStop

Lisa Petrelli

Mark L Provided great customer service !!! but the day before I was lied to about warranty coverage that I wanted to purchase mark helped me Out and was honest🐰... un like the worker the night before who lied to me because they were too lazy to do their job

emmie z

So I've never had a issue at Gamestop before but this location seriously screwed me over. I had an Xbox on pre order and my account had a note attached saying my cousin would pick it up for me as I would be working, I've done this in the past and it has never been problem. When my cousin went to pick it up they wouldn't release it to him and said i had to be there in person. Ok a little annoying but not a big issue. I went in today to pick it up only to be told someone sold my pre order. Now gamestop has an policy stating that pre orders are held for 48 hours, so if the Xbox was released yesterday why did they sell my pre order by today? This is unacceptable, what is the point of pre-ordering if you're just going to sell my product anyways. This store's current management team is very disorganized and can't keep their inventory in order. Whoever thought it was a good idea to replace the previous store manager obviously doesn't know how to run a business and shouldn't run a business.

VirgoQueen

I’m very disappointed in this store and the assistant manager named Mark. I live near highland, but since I was in Redlands I bought my son a headset there, but as soon as I got home my son said it didn’t work he couldn’t hear anything out of it. I was recommended this headset from an employee because I told her I needed a universal headset for games and a laptop. Well the time was 7:40pm when I arrived at the Highland store to return or exchange the headset. It costed me over $73.00 for the headset. Well I came across Mark the assistant store manager who from the start wasn’t friendly. He asked very rudely what was the problem and I told him. After that he looked at my receipt and looked at the box then he checked the headset and told me the headset was not a match to the box so he couldn’t do anything to help me and told me to go back to where I bought it from. I explained to him that my son needs a headset for his class tomorrow in the morning and I needed to get him another one by tonight and that I didn’t have enough time to go to Redlands because they closed at 8pm and by that time it was 7:50pm. I begged and pleaded with him if he can call the store to verify my purchase although everything that was sold to me was in the box. He told me it was not his job to call them and that’s my problem I need to take up with them. I was furious and drove fast on the fwy to get to Redlands within 10 minutes. When I went to the Redlands store the employees said they didn’t understand what the problem was and that the headset was a match to the box. Now this man Mark who is a so called Assistant Store Manager assumes and accused me for having a headset without the correct SKU number. I honestly felt that he was racially profiling me because he was WRONG!!!! Now I want to make sure he doesn’t do to others what he put me through. I’m very disappointed on how he handled the situation. I’ve been a customer with GameStop for many years, but the experience I had at the highland store I will never return again.

Rachel Chavez

The store and product is perfectly fine but the employees are different. One woman who worked their dropped the F word like 3-4 time while my kids were present within 15mins. Even while my husband was asking them questions and I had to take my kids out. “Everyone got their F- trump money”