Homewood Suites by Hilton Gaithersburg/ Washington, DC North

Noah Maskey

We stay here every year and always love the hotel. We had a hard time checking this time however. The woman insisted we show her the credit card (which was my dads who booked the room) and he has already filled out a waiver in person stating he does not need to be there when we arrive to use his card. I told her I already checked in on the app but was waiting for my key to load. She says it won’t work unless my dad physically comes and gives us his credit card. We had been through this many times years ago but since he filled the waiver it had been fine. While she kept talking, my room key loaded and I was checked in and she handing me waters for being a silver member. She just seemed very irritated with me and it wasn’t the welcoming I expected after driving 9 hours.

Wendy Mills

I was a little skeptical especially after reading some of the negative reviews but I am glad I went ahead and stayed here anyways. The front desk reception for the PM shift was great. I forgot to get her name but she was so friendly and so helpful I felt very welcomed. Room was clean and breakfast selection was a little minimal but I certainly didn’t expect a full breakfast spread. Would definitely stay here again in my next trip to Gaithersburg!

Angie Ang

First off… we were charged a accidental charger of $100 dollars and wasn’t told. When we noticed the transaction the same day, we reached out and called them immediately. The first call, it rung for awhile and then an voicemail. When hung up and called right back. Followed the steps to speak to someone that handles the billing issue. They were going to refund us the $100 but told me it would be faster to speak to the first desk. They forward us to the front desk. When speaking with Diamond( who was extremely rude to me) she express that the charge was for accidental. When I questioned why wasn’t this told at check in she stated they don’t tell the customer that. I told her that’s very misleading on the pricing. Everytime I would speak she would over-talk me. I express to her that she was coming off rude to me and ask for manager and their name. She told me her name however express that they don’t know her schedule and I can come to the front desk to speak with her. She said it very aggressively. It’s was threatening. I asked about her supervisor and she said he will be there at 11pm. I than hung up and came to the front desk to get this matter resolved. When I express to him about what was going on (Diamond ) approached the front desk and just stared at me hurst. She didn’t say anything but gave this threatening stare. She went to the main doors and started at the supervisor and swatted her hand towards me. I’m extremely disappointed in my stay and customer service. I will not be staying her again. Please think twice before staying. I wish I can post the pictures for my stay. Overpriced!!!!!!

Linda Hamilton

Great place to stay. We checked in really latev almost 1am. The plan was to be late but not that late. The staff was very understanding and courteous. The room was immaculate and very comfortable. We got free breakfast. They didn't have everything but it was more than I expected. Would definitely return.