Club 24 Kennewick

Damien Wills

Went to get a membership, the lady at the front desk was very nice and welcoming. Made the experience very easy and quick. The facility looked great and my friends who go there say it's an awesome gym.

Amir Mujic

My wallet got stolen the other day. The customer service was no help at all. All I got was “we are not reliable, we can’t do anything about”, not even a sorry. Front desk was very unprofessional and the young man working the desk was to no help at all. The camera in the back doesn’t work. They did not even try to investigate who the thief is. KPD has a description of the thief as they tracked him down to Fred Mayer’s after stealing people’s wallets. Don’t recommend singing up for this gym since there is a thief at this gym location.

Elle Grindstaff

If I could give this place negative stars I would. I have had the absolute worst experience with this company. I cancelled my account MONTHS ago, and was promised a refund to my account when they charged me wrongly and I've to this day, never received the refund. I've had to follow up monthly for status updates. Its now been 9 MONTHS and I still don't have the refund on my account. They've been incredibly difficult to work with and everyone that I've spoken with has been very rude. -10.00/5.00 Stars in my books

Matt Bauman

The gym itself has a great selection of equipment for most types if fitness, and has always been clean. The showers are freezing cold sometimes, but not all the time. The reason for 3 stars is the fact they charged me for the nearly year we couldn't go because of COVID despite my contract having been up before then, and I got no where contacting them. Also, thanks to COVID my truck got repossessed and my cards were in there, so I went in to get new ones. The staff member looked annoyed I wanted in without a card, and annoyed I needed 2 new cards. She gave them to me for free after I told her why I needed them, but still seemed annoyed. Then as she hands them to me she says "try to keep track of these". I'd get it if I'd just been careless, but I had very little control over losing my truck and I lost a lot of possessions in there that I can't replace, I was assured they weren't going to take it back and then did shortly after. It just irked me being told to keep track of them. Like I said, if there's a charge for them then I was happy to pay, and like I said it just irked me. I would still recommend the gym, I understand everyone's had a hard time with COVID and I have no idea what kinda day or week that staff member had experienced.