Address: 340 N Rodeo Dr, Beverly Hills, CA 90210, USA
Phone: +14243544562
Sunday: 12–6PM
Monday: 11AM–7PM
Tuesday: 11AM–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 11AM–7PM
Saturday: 11AM–7PM
Brendan Mamos
Extremely rude and discriminatory “manager”. Will literally tell you to leave the store if you can’t speak English. Shouldn’t even be managing McDonald’s. No idea how they let this guy represent the brand. Why be so rude to customers coming in to spend thousands on cheaply made jackets? Train or fire him.
Anita
We had spent almost $3000 on a winter jacket .As a local costumer for that store. when we visited the store at Beverly Hills for the problems that we had with the small defect on the jacket that we had bought and seeked help from the manager by the name of: Tony Schlobohm. We we extremely disappointed and shocked that a high class store in Beverly Hills would have a director who can be very unprofessional with zero customer care with no mannerism. He was extremely rude and helpless. We would like to escalate this issue to higher up , so the other customers won’t face this again. We will not go back to that store again and not recommend shopping from that store that will not back up their products.The least we expected from the manager was a solution and help. I experienced the excellent costumer service from the low level brands. If anyone from corporate read it please follow up with us for further more details. I throw away our $3000 away. Facial expressions of the manager with costumer is a common knowledge too.
Tracey Larkin
Love love love this place. Spent some money here! The shop smells gorgeous! We've been in a few Moncler shops and it's clearly "their scent" it's beautiful!. So helpful and wonderful clothes in here. They were very attentive to my son. Could shop in there everytime.
Joshua Zhang
I bought a vest from Moncler Beverly Hill store 12 days ago, and find out it is very itchy. I call them ask for a return for refund, but the store will not give me a refund, only want to offer me a store credit. I will never buy from Moncler store anymore. This is America, how can a store does not give refund if product is not what customer wants?
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Yes, it is possible for you to obtain a tax refund, please refer directly to the store for confirmation or additional information.
You can request a return for any item purchased in the Moncler boutique within 20 days. You can choose between a refund or an exchange. To make sure your product can be returned, please refer to our return policy on Moncler Official website.
Yes, as a special service, Moncler offers the opportunity to book a private appointment in boutique to guarantee your best shopping experience. You can find if this service is available and book your appointment in the dedicated section of Moncler Official website.
You can reach the Moncler Client Service team through our contact form in our Client Service area on Moncler Official website.
Yes, you can exchange or return a Moncler product offered as a gift. Please make sure you have the courtesy receipt of the gift to proceed. You can only return the gift in the country where it was purchased.
Moncler boutiques accept all the main payment methods available such as cash, credit cards, debit cards, Amex, wallet payments, etc.
There's gotta be a lightweight coat in a moncler store somewhere. Maybe not the beverly hills store.
Yes but u must ask to see it
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