Imperial Highway Animal Clinic

Vanessa C

The staff was nice and vet was professional and friendly but I’m taking off 2 stars because I had a very sick dog and was told to get blood work done which was not cheap. I was told I’d get the results right away. I did not. I went through the online portal to see if the results were there-they weren’t. I calle stage office and couldn’t get in touch with anyone. I also emailed the office over the weekend and no one responded. I called today and finally got through to someone. I was told my vet would call me-he didn’t-someone else did and left a message. I went on Friday morning, and am getting my results today (Tuesday), probably because I complained and they forgot all about my dog. All that money and time I waited..I’m really disappointed because I was expecting better service. I spent over $500 and had to beg for my results when they were supposed to be ready last week. Save your money and go elsewhere. They are nice people but clearly I was blown off.

Leanne

Our cat and dog have been going here for 1 year. When our dog became ill, they were quick to diagnose him with a chronic condition and hospitalize until it stabilized. He has been doing great with medication since then. The additionally prescribed food/vitamins is a little pricy but we clearly see a difference in his health when using both of them and do not feel that they are fishing for money. My cat's prescription weight loss food is also expensive, but has provided great nutrients for his older age and he successfully lost what he needed over a year period. My cat recently became ill and they were compassionate in my worries and accommodating that I preferred to treat from home. Though he eventually needed to be hospitalized, he returned diagnosed and treated. The front staff has always been friendly and helpful with our needs, even when managing the busiest hours. Because they only have walk in visits and not appointments, there is often a wait especially at peak times. However, I do not mind given that I can come at my convenience, the visits are not rushed to 'keep on a schedule', and they are happy to demonstrate things like how to brush teeth or inject a needle. The 24 hour emergency line has also come in handy. They have gone above and beyond more than once, even opening early during one emergency. We enjoy supporting small businesses and this father/son clinic is no exception.

Jessica Hasenplaugh

Vets are good. The front desk, however, is another matter. There is not only a complete lack of urgency, it’s almost as if they’re all sleep walking. Any time I come in, the vet does their job within a 1/2 hour. Then I spend 1 1/2 hours waiting to pay. I don’t understand why this is allowed. Update - I am moving my dogs with me to the EU, and this veterinarian is listed as USDA certified under the USDA website. There are specific shots and requirements for moving dogs abroad, and you need to go to a USDA certified veterinarian to ensure compliance with those requirements. I called the office, explained the situation to the front desk, and they could do it, but insisted that I needed to find out what all of the requirements are and then bring the printed information to them. I couldn't understand why someone who is accredited would need ME to be the expert in this, when they are the accredited USDA veterinarians and I'm not. But they have been my regular veterinarian for the last two years, and I preferred going there since they have the full records on file, and another vet would not. So, I brought in the printed documents that I thought they needed today, and was met with the head of the front desk coming out with an accusatory tone, and asking me what I want her to do(as if I'm asking for the moon). Turns out, they refuse to do this work, and a month of my time has been wasted. All they need to do is provide a microchip, a rabies vaccine, an anti-echinococcus treatment, and finally, complete a health certificate. They told me they can do the health certificate, and we all know that vets implant microchips and give vaccinations/treatments, so why are they being so obtuse about this? And to keep me on the hook for a month, thinking that they will help me, when they refuse, is inexcusable. I've said it before, and I'll say it again. The front desk of this vet is...well, awful. They're awful. Not to mention every product they sell is 200% of the price on Chewy. Greedy.

Lauren Altermatt

If you are looking for the best Vet in the OC- look no further! We took our beloved dog to them for years- it's true that a veterinarian and their staff becomes a part of your family! They walked us through the most difficult days at the end of her life. The entire staff did so with grace and dignity. We just rescued a new-to-us-dog and we are so thrilled to be back with the Imperial Highway Animal Clinic. Professional, kind, responsive, and friendly are just some of the reasons we LOVE it here!