Staybridge Suites Allentown Bethlehem Airport, an IHG Hotel

Adam Shulkin

I filed a Google Review about a week ago and the front desk supervisor Kayla Kleckner responded. I exchanged emails with Kayla where I was told by Kayla that the General manager would be contacting me to set up a phone call with ownership. That was 3 days ago and the general manager has not contacted me. To make matters even worse, Kayla Kleckner has since stopped responding and completely disappeared on me. I think it's obvious what's going on here. Ownership and the hotel General manager is intentionally avoiding this issue. It's absolutely appalling customer service!

A R

I didn’t like it here. This hotel is a little run down. It’s got that feel of trying to make something dirty and broken look new and clean but you know it’s not… you can feel it walking on their floors and carpet, it just feels gritty and gross. The Wi-Fi was out the entire week of my stay. I was given this weird number to call about the Wi-Fi that was just a solicitation recording. No matter how much I warmed the temperature in my room, cold air kept coming down on my face. The shower was dirty and the gym smelled bad (seriously whatever chemical they used smelled like urine). The worst was after a painful 12 hour night shift on my feet, my keycard didn’t work. Apparently their system malfunctioned and I wasted a half hour waiting for it to be fixed. Reading some other reviews, this is a common occurrence for them. What’s the point of paying for a room you can’t get into? My room also had a connecting door (which I absolutely hate, but that’s just a personal preference I guess). I’m grateful to have stayed at the Candlewood Suites during my follow up trips, definitely an upgrade.

Buddy C II

I travel with my family on business, and we have been staying at Staybridge for over three months, with coming in on Mondays and leaving on Fridays. The two bedroom suite is very clean, and very well appointed. The staff are amazing, and makes you feel like family. The front desk attendant Ms. Lakeema is one of the most caring people I have ever known. I just recently had back surgery, and suffer from a lot of pain, and I have days I am not on my game. Lakeema runs a very professional front desk, and with all her duties she still can tell when my days are not going well, she offers to assist me in anything I may need. This Hotel is first class in all aspects , I feel very bless to have found such a wonderful place to stay. Shawnee is another helpful person as well, as all others who work there, I feel that this hotel runs as professional as it does, due to the fact, of the customer service skills of Ms. Lakeema and her true understanding of guest needs. God Bless all of the staff.

Cassandre Cicero

I had a date so I got there early so I can get ready and Lakeema did everything she could to get me in. She was absolutely amazing and had a wonderful personality. You guys should be happy to have the stuff you have. That night my room was not getting cool, it was like a sauna and here the air condition was broken. The girl working that night, I didn’t catch her name she did everything she could to try and fix it and when she couldn’t she moved my room and the new room was awesome. I love this hotel and I will keep coming back because the staff is great.