Lids

Maria T

Came in this morning and there’s one customer in the store already. The young Hispanic worker at the counter doesn’t acknowledge me ... ok that’s fine maybe he was busy looking at something on the screen. I realize I can’t figure out what size for my son (since he never asks if I need help) and I go stand next to him where he is now helping a man about a custom logo. I am standing there almost 10 minutes and not even I will be right with you. I was about to buy two hats for my sons graduation gift and realized I am not spending almost $100 somewhere with this kind of customer service. Wont ever be back to this location.

Natalie Ayala

I came in on Oct 30th for a gift and associate Brittany helped me (this is the African American female in all the other bad posts here I assume) Not only was she rude from the beginning, but rounded up for a donation without asking me in my transaction. I asked her if she could help me with a hat that I could not reach which was “above the yellow one” and when she grabs the yellow and I correct her she proceeds to scorn me by saying “well you said the yellow one”. I have never had as bad customer experience as I had here. Her energy was all around full of anger and the fact that she donated up my transaction without asking was completely unacceptable. Hope the manager could see this post since they don’t offer customer surveys. This was the lids upstairs.

Angel Correa

Went to the second level store today and some miserable African American lady was back talking and yelling at the clients. Worst experience ever, almost yelling at the customers with an aggressive tone. Couple guys walked in with like 4/5 hats that they barley purchased not even 30 mins prior talking about how she messed on their hats. Won’t be going back, and she messed up on my hat as well. Ill be looking forward to some type of compensation because this is the workers mistake and worst customer service.

J Mc

If you need a cap this place has everything you would need ,the employees are also very nice.