Bridal Brilliance Rentals

Breanna Scott

I came in and found a great dress and put a deposit down. Then our wedding plans changed to a destination wedding so I wanted something different and less expensive. They refused to refund me, so I had to stick with the dress. When I came to my alterations appointment the dress fit completely differently, (it had been used between the time I picked it out and my alterations appointment). The seamstress said we would need to put a crease in the back which changed the dress completely. So there I was, in the store with no one that actually worked there trying to find a different dress. The next dress was beautiful but cost me $200 in alterations. Then when I picked it up and brought it home it didn’t fit. I had to go back in a 3rd time 2 days before we left to have them alter it again. All in all I spent $850 on a dress that was $500 to rent, that didn’t even fit me well in the end. I DO NOT RECOMMEND! I would have bought a dress if I realized I would be spending so much in a rental.

Joanne LeClaire

The young lady that helped us was darling! She did however forget to mention the alteration fee. On the day of the fitting/alterations, the seamstress wouldn't touch the dress without $250. We picked it up on the day of our bridal pictures. It was beautiful! We did have a couple problems. The shoulder straps were still too long, the corset they added to the back was too loose. We had to tie it so tight it looked like a rope! We did have some chiffon material with us so we tied a big bow and hid it! We contacted them about our concerns. They had us come in for another fitting to correct some problems. Problem solved...wrong. The day of the wedding she was putting on her dress, as we are holding the edges of the corset together it rips away from the dress. OMG... Thank goodness we had a few safety pins and more chiffon. We were able to hide it with a bow. Then, no veil. Apparently the gal didn't write it on our order. Thank goodness we had the cheep one from her bridal shower! We returned the dress three days later and voiced all of our concerns. The same young lady wrote down my number and said she would have the owner call me back. I have called and left messages, still nothing. When it was all said and done the dress cost me $800 to rent. Pic 1/2 What we ordered. Pic 3 The bow to hide the coreset. Pic 4 The tear with the safety pins trying to fix it.

Emily Tribe

DO NOT TRUST THIS COMPANY WITH YOUR DRESS After consigning my dress for 3 years I came to pick it up and found that nearly ALL of the beads (front and back) had severe sun damage and were beyond repair. See the attached image to show you just how horrible the damage is compared to the scrap of fabric (on the right) I saved from when it was originally tailored. I brought it back in immediately, and they admitted that it was IRREPARABLE sun damage on their account. They just said sorry and offered to Venmo me the amount agreed upon in the contract (25% of the dress's value). I reached out to several seamstresses, and the designer of the dress, and every person has said that nothing can be done. Even if by some miracle I were able to get the same beads (the designer will not sell me the beads, I asked), it would take HUNDREDS of hours to replace the beading. I signed my dress up for consignment with the knowledge that rips, tears, stains, and maybe even some bead loss would be possible and to be expected, so I originally thought what was agreed upon in the contract would be more than enough to cover any potential damage. I would never dream that a company that handles wedding dresses daily would damage my dress beyond repair because of improper storage and gross negligence. I'm sure you can understand the added frustration that no one contacted me about the damage whatsoever for over a YEAR. I had absolutely no idea that my dress was ruined until I picked it up and drove 45 minutes home to unzip the bag and find a yellow dress instead of a white dress. The reason I picked up the dress in the first place was because it had been over a year since the last rent, which means that it was probably sun-damaged and yellowed a long time ago. No wonder no bride has wanted to rent it since. No amount of money will be able to replace the sentiment of this priceless object that I entrusted to this company. I understand that they had no legal obligation to do anything more than what was stated in the contract, but wouldn't it have been an act of good faith to take accountability for the (hopefully unusual) circumstance and replace the dress? What about moral obligations? Covering the cost to replace my dress is the least they could have done after 3 years of profiting from it and then utterly destroying it. There clearly needs to be some serious adjustments made to the way they handle and store dresses. I requested that they please inform me of whatever precautions they were taking to ensure that this would never happen to another bride's property again, and they disregarded my concerns. So now here I am, trying to warn others. They clearly don't care if it happens to my dress, so why would they care if it happens to yours? I always dreamed that I could pass my wedding dress on to my sisters and/or children. I thought that renting my dress out for a few years would be a great way to mitigate the overall cost and have less of an environmental impact. After a few years, I thought I would get it back so it could be preserved as a memento. How sorely mistaken I was.

Mandy Lindsay

The shop is beautiful, the staff is knowledgeable, and the dresses were lovely! I was able to find my dress for a very good price! It was a fun experience! Post wedding: My dress turned out like a dream! I saved so much money and I was able to have the dress of my dreams! It was easy to pick up and drop off.