Fireside

Alexandra Nickoli

They are always so nice and helpful. I’ve bought fireplace supplies as well as hot tub supplies there

Jenn Woodward

Our server was friendly and helpful! Her co-worker however, was a top-notch biotch. I guess we kept her up passed her bedtime based on her rude behavior. I would suggest management discusses with (the blonde) haired server who closed tonight, the level of customer service expected (or even just how to be kind to a paying customer). As for the younger, darker haired gal who closed - give her a raise; she actually cares about the level of service provided to your patrons!

Jackie Johnson

I've just had the most wonderful experience on a day where I was pretty convinced that nothing was going to go right. Today, we lost the house we were supposed to have being built in the Three Rivers area because of an unscrupulous builder and his real estate agent. Earlier in the year, we had talked to many different fireplace stores and decided to purchase a brand new Lopi propane free standing stove from Fireside of Bend. We dealt with a gentleman by the name of Hap Blackmer. He was fabulous. He helped us pick out the exact stove for our brand new home. There was no pressure or upsale tactics. Just a nice honest businessman. In fact everyone we have dealt with at Fireside, including, sales, accounting, and installers has given excellent service. At our request, they agreed to hold the stove at their store on layaway until it was ready to be installed. I put $2,000 down and agreed to make payments on it over the summer. Today I had to call Hap and tell him we would not be able to purchase the stove after all because our builder backed out of the deal. Hap immediately said there was no problem. Fireside would issue us a check for a full refund for the money we had paid so far. I am happy to say that I wasn't prepared for such kindness, in fact I was stunned. If you ever need a beautiful stove or fireplace, please take my recommendation and invest your $$$ with a store that maintains a 5-star reputation for customer service. I will never shop for a stove or fireplace anywhere else. That you Hap and thank you Fireside.

Bill Weatherman

Unfortunately the Jotul gas stove I purchased blackened the side of my house the first winter after purchasing and having Fireside install and was told that it was caused by the newly installed propane regulator so I had Ed Staub come out and replace the regulator and the tech even pressurized the line with my hand over it to make sure there was no debris before attaching to regulator then Fireside assured me that all was good after their service. I had my house painted last year by Newman Brothers who spent a day and a half sanding and cleaning the black soot from my home and now after winter it is black again. I contacted Nancy Lee and Alan at Fireside multiple times regarding whether or not it is safe to operate the stove and requesting a different technician to evaluate the situation and I cannot even get the courtesy of a return call. When I called for the third day in a row I did speak to Alan and was told that the GM would probably tell me that something different had gone wrong causing the issue and they did not have “deep pockets” to just take care of these issues so I questioned him on how many people have this issue twice and he told me it was very uncommon but “ anything is possible”. This started in 2017 and Fireside has serviced the stove annually every year since purchase and never found anything wrong during their service so that is odd to me. I have been in the service industry in Bend for 40 years and it is a shame how local businesses want to avoid taking responsibility for the products they sell for top dollar.