Chase Bank

Jeremy C

I've been with this bank for over 20 years. Things have only gotten progressively worse, as the customer service has greatly diminished over the decades. Apparently, closing all the windows and waiting for over 30 minutes is "evolving with the customers needs. " This is no longer a bank branch. This is an indoor ATM station. Any other choice would be better. Note: the drive thru window has recently returned, so I have increased the rating to 2 stars.

Deleise Fasehun

Very busy today. It was like Graham Central Station. I did the drive thru ATM. Not a long wait at all.

Madison Hincks

Arranged for a phone meeting with a banker through the Chase website. Received a confirmation email with the banker's name, stating that she will be calling us the next morning at 9am. The next morning rolls around and we receive no phone call. We finally call at 9:40am to see what's up, and she states that "it's almost 10am now, and her schedule is full for the day, so we will have to reschedule." Okay...not happy but maybe there was an error with the phone scheduling system. We set up another in-person appointment with her for the next morning (today) at 9am. The next morning comes, we are there when the bank opens and are greeted by an employee. We ask to see her, and the employee comes back and tells us that she is out sick. On top of that, she never actually scheduled an appointment for us, despite confirming several times that she would be in this morning at 9am to meet with us, so now there is no one to meet with and every other banker's schedule is full for the day. No notification to let us know that she was out and had to reschedule, and more importantly, she never even made an actual appointment in the first place. I would give zero stars if possible. Absolutely unacceptable.

Kendra Harper

My 86-year-old grandfather banks here. Sometimes he needs a teller for rolls of change and such. They have closed all drive through lanes and only one person was working the window at 5PM. Wait is unreasonably long. One teller literally stood behind another teller and smirked at the line the entire time. My grandfather is set in his ways, but I’m not sure why anyone would bank there.