Bay Photo Lab

Category: Photo lab

Address: 920 Disc Dr, Scotts Valley, CA 95066, USA

Phone: +18004356686

Opening hours

Sunday: Closed

Monday: Closed

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Maria Cannady

May 26, 2022

Horrible customer service. Way longer production times than what they have stated on the website. I called the customer service phone # 3 times and finally got someone who would answer the phone, wanting to know why my order was still not to me within their time limit. Only answer I got was rude, "sorry you decided to order at the end of a school year, you will just have to wait." I will never order from Bay Photo again. Been a customer for 9 years, it used to be great, not anymore.

Derek Molle

May 19, 2022

Wow! The color on this high gloss metal print is amazing! Shipping was super fast and packaging was perfect! Great company and I’ll definitely be using them moving forward. Highly recommend.

Adan Velasquez

May 3, 2022

Asked for too much apparently. Spent 270 dollars with high hopes of getting feedback on ensuring color would come out as first image. Got a dull metal print instead. This was supposed to evoke awe and it’s just quite dull in print. Sent notes and called and was assured my thoughts and requests would be considered. Feel like I wasted money, although I’m trying to see the glass half full. Update*** After giving them a call, they owned up the error and have said they will send the right print expeditiously. Customer service saved on this order. Just wish they read the notes earlier.

John Gaylord

Dec 28, 2021

Service has gone downhill ever since they were sold to Circle Graphics company. I spent $12,470 will them in 2020 and $10,909 with them this year. So I'm a regular customer. Shipping on time seems to be an issue and frames are damaged upon arrival about 20% of the time. The canvas prints occasionally have minor defects, but less than frames. Photo prints have always been good and so have metals. Color consistency is very good though. Customer service is very good on the phone while email support is not very responsive. I'd consider them an average lab but a few years ago I considered them a top lab. I'll still use them, because of the color consistency, but I would recommend against using them for frames, especially with delays in shipping. I ordered a frame 15 days ago and it still hasn't started production. EDIT 12/28/21 - Bay photo responded. I appreciate this. However, they have not responded to either of the 2 emails I sent (sent 8 days ago and 5 days ago). They just responded to this review. I understand their issue with the supply chain, but this was never communicated to me until I wrote this review. There is one way I believe they can improve. * Respond to emails within 48 hours and tell us what is going on. For example... "I'm sorry, we've had unexpected issues with the supply chain. I know you wanted this before Christmas but we don't have an update on when they frames will be finished. We will ship it as soon as we can. Again we are very sorry for the issue and hope to have it resolved soon"

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Questions & Answers

How do I change my password

Thomas K | Aug 4, 2022
Bay Photo Lab | Aug 4, 2022

Hi Thomas, To reset your password, you'll need to navigate to https://my.bayphoto.com/ and click "Forgot Password?". You'll receive an email with a link to reset your password. If you have any further questions, please don't hesitate to reach out to our Customer Service Team: https:/bayphoto.com/contact.

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Just got a new laptop...how can I calibrate the color to agree with yours

Lou Schatz | Sep 3, 2021
Bay Photo Lab | Sep 3, 2021

Hi Lou, Rich is correct that we have an ICC Profile, but that is intended mostly for soft-proofing. Here is a link to more information on the no-color-correction workflow, including details on calibration and ordering evaluation prints: https://support.bayphoto.com/s/article/advanced-color-management If you have any further questions, please contact our Customer Service Team and we'll be happy to help: https://bayphoto.com/contact

Does Mychelle still work there? She did some portrait work for me a long time ago and it was excellent. Thank you.

kathy colin | Sep 3, 2020
Javier Mota | Sep 3, 2020

Actually yes she still is there

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Where can I get price lists for items?

Bob Difino | Sep 3, 2020
Xzulas | Sep 3, 2020

https://support.bayphoto.com/s/article/pdf-catalogs--price-lists

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who can take my vhs tape and convert it to dvd?

larry broberg | Sep 4, 2019
Bay Photo Lab | Sep 4, 2019

We can convert VHS tapes to DVDs, and also put Video on Flash Drives. Please call or come by one of our stores and we can get you more info.

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Do they ship to British Columbia?

Karen Dahlgren | Sep 4, 2019
Personal Shopper | Sep 4, 2019

Yes! They do international shipping.

You have an ICC profile on your web site. Is that the profile I use for a metal print?

Allan Fisher | Sep 4, 2018
Clayton Miller | Sep 4, 2018

Nope. Just apply an Adobe RGB cor space to your image (before export) This is from bayphoto ICC download page: ICC profile is "meant only for viewing - do not embed the profile in your images. The files should have only either sRGB or Adobe RGB embedded. sRGB is preferred for photo paper prints, while Adobe RGB is preferred for giclee, metal, and press print items. This profile should only be used in conjunction with a regularly-calibrated monitor. Otherwise, there is no objective standard for comparison between monitor output and print output."

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Can we show up to order a product? Or everything has to be done online?

Alfredo Garcia | Sep 4, 2018
Clayton Miller | Sep 4, 2018

Bay Photo has counter customer service in nine locations in the bay area. You can bring in your memory cards, thumb drives or other portable media as well as negatives or even prints, to have prints made. Orders made online can even be picked up locally at one if their stores, just select delivery method on ordering. Locations are in Santa Cruz, Capitola, Soquel, Watsonville, Monterey, Salinas, and Scotts Valley.

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