Address: 1261 Locust St, Walnut Creek, CA 94596, USA
Phone: +19256274200
Sunday: Closed
Monday: 8:30AM–5PM
Tuesday: 8:30AM–5PM
Wednesday: 8:30AM–5PM
Thursday: 8:30AM–5PM
Friday: 8:30AM–5PM
Saturday: Closed
Matthew Shafae
I run a small estate planning law firm. We wanted to outsource our reception duties, but didn't have the budget to hire someone on-site. We were specifically looking for someone local to the Bay Area. Since we are a boutique firm, it was important that we could visit the site, and that the receptionists would be somewhat familiar with the surrounding area. When we visited Reliable, we were impressed with the operation, the management philosophy, and the attention they were willing to pay to each client's needs. Their rates are very competitive, especially for the Bay Area. We have had nothing but a pleasant experience working with Reliable. They hire pleasant, attentive, caring receptionists, and they are very responsive to client's needs and requests. I recommend them to colleagues regularly.
Gurpreet Kaur
I've really enjoyed working with their team. Utilizing their service has definitely made me more productive. I've been able to work on a lot of new projects that were in the pipeline. Our clients have a great experience where their calls get answered every time. I would highly recommend them.
Derek Ewin
I have been using Reliable Receptionist at my law office for several years now. Reliable has been outstanding. The receptionists are very friendly and helpful. Everyone over there has been very responsive when I have needed special attention or have had unique needs. I highly recommend them.
Laura Williams
We've been using Reliable Receptionist for a few years and it has made a huge difference in the productivity and atmosphere in our busy HVAC office. BEFORE Reliable Receptionist: the phone would ring and all 8 office staff would pause whatever task they were on to make sure the phone was answered within 3 rings -- and most times, it was a bothersome solicitation call. AFTER Reliable Receptionist: we have a peaceful, productive office with only bonafide calls, no more solicitation calls interruptions, and calls can be forwarded to cell or email. And the entire staff at Reliable Reception is professional, pleasant, and super helpful. Reliable Receptionist was one of the most impactful and cost-effective business decisions we've made!
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Here are just a few of the industries that we serve: Accountants & Bookkeepers , Attorneys & Legal Services , Health & Wellness, Computer Service Providers, Contractors , Environmental Services, Financial Services, Franchisors & Franchisees , Professional Service Industries, Real Estate & Mortgages
A customer calls your company's main phone number which is seamlessly forwarded to your dedicated receptionist. One of the receptionists assigned to your account answers the phone in no more than 4 rings and professionally greets the caller. The call is then screened and your trained receptionist answers questions and determines if the call should be transferred and if so, to whom. If the caller needs to schedule an appointment, your dedicated receptionist will schedule the appointment with the appropriate person and notify them. If the caller requires more information, your receptionist will determine the most appropriate person or department to further assist them and transfer the caller.
Our small, dedicated team of full-time Receptionists function as an extension of your staff and front-end for your business. Your business calls are answered live at our Walnut Creek, CA location in under 4 rings. Calls you want are then privately announced and seamlessly connected back to you on any phone number. Calls you don’t want are redirected to a private voicemail box or messaged to you via e-mail or text.
1261 Locust St, Walnut Creek, CA 94596
Yes, definitely! You can train us to schedule appointments, answer frequently asked questions, and,in some instances, even route service calls.
Yes, definitely! You can train us to answer frequently asked questions, schedule appointments and, in some instances, even route service calls.
We help Convert Callers to Clients! We all know that missed calls mean missed opportunities. That’s why Reliable Receptionist’s virtual live receptionists can have such a positive impact on your bottom line. Not only do we save you the expense and headaches of an on-site employee, but we capture new business in real-time that might otherwise have gotten away. Even when you’re unavailable to take a call, we will skillfully capture your callers information, answer their frequent questions and even schedule them to meet with you on the spot. Try getting your answering machine to do that!
So you can Manage Your Workload More Effectively! Perhaps the biggest benefit of all to having a virtual live Receptionist is gaining the freedom to manage your day in the way that best suits your schedule. Avoid costly interruptions by instructing your Receptionist on the types of calls you want and those you don’t. With every call screened and privately announced, you’ll never get pulled into an untimely conversation with a client or a solicitor. With “Back and Forth” messaging you can relay a message through your Receptionist to your caller without actually having to take the call. Finally, receive Receptionist and voicemail messages in real-time to your email or mobile device or request a call log you can access online to review them all in a single location.
To give Improved Customer Service! Relieve your callers from the burden of playing phone tag, navigating endless menu options and waiting on a return call to get their questions answered. We assist callers who may not know who they need to speak with in real-time and route them to the appropriate person in your organization. We communicate vital information to callers about your availability to take calls, your schedule for the day and when they can expect to hear back from you (to whatever extent you desire).
To give you an Enhanced, Professional Image! We assign you a dedicated team of no more than five (5) virtual live Receptionists. We answer your business calls live during business hours at our Walnut Creek (San Francisco Bay Area), CA location. We assist your callers in whatever fashion you’ve trained us to do: answering frequently asked questions about your business, providing directions to your location, capturing contact information, even scheduling appointments on the spot.
Give us a call at (925) 627-4200
We are based in beautiful downtown Walnut Creek California. We serve businesses throughout California, Oregon and Washington.
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