El Pollo Loco

Category: Mexican restaurant in Victorville, California

Address: 14401 Bear Valley Rd, Victorville, CA 92392, USA

Phone: +17609499163

Opening hours

Sunday: 9:30AM–11PM

Monday: 9:30AM–11PM

Tuesday: 9:30AM–11PM

Wednesday: 9:30AM–11PM

Thursday: 9:30AM–11PM

Friday: 9:30AM–11PM

Saturday: 9:30AM–11PM

Reviews

Luis Chuquillanqui

Aug 23, 2022

Impromptu lunch stop. 2 burritos for 2 people. $8 and change for each but worth it. Delicious. Clean seating area. Clean counters. Clean drink station. 👍

Fernando Anchondo

Jun 22, 2022

The food was good for what it was, but the chicken seems to be getting smaller. I still don't know where they get their serrano chili's from but they are the hottest I've ever had.

Frank Vapor

May 25, 2022

Not what it used to be. The chicken is usually dry - that's why you need the salsa - or it is uncooked. When they are busy the workers are in a hurry. You will get bloody, uncooked chicken. In addition, the price is so high it is not worth going there anymore.

Miriam Rey

Jan 22, 2022

Often after showing homes, I like to go through the drive- thru for a large order of steamed broccoli. Then top it off with some Pico de Gallo and salsa. A nice BRC without the cheese is a treat too. #keepingitsimple

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Questions & Answers

Why don't they take a customer service training course? I'm sure they have some free ones on the internet. Maybe they think it's a waste of time? Please, answer

P C | Sep 6, 2020
Rin Hatsuyuki | Sep 6, 2020

Well I'm sure they have some protocols about dealing with customers but yeah there is definitely a lot of moments where patience flies out the window and staying between the lines these says is more abusive if anything, sadly trained under protocol or not I'm sure it's still the typical, guidelines sprinkled with respect and the next pay check, other then that folks just need to play nice.

What are the Covid safety practices like here?

Anonymous | Sep 6, 2022
Oscar Cardenas | Sep 6, 2021

Mask required for drive thru and in store pickup

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