Gesinee's Bridal

gail Fitton

Ordered a mother of the bride dress, excellent service, the dress came In early.. then I ordered earrings which took 8 weeks, I had plenty of time.. picked up earrings and they were the wrong earrings, not enough time to reorder, the sales person was trying to convince me they were the ones I ordered, I had pictures of the ones I ordered they were clearly not the same pair… so option was a refund or pick another pair… after several tries I “settled” on a pair because I was also buying a matching necklace which I bought out of the case… not happy with the service on earrings and ordering was very long, very unprofessional counter help..

Jennifer Schreck

I actually needed to take a few days to gather my thoughts and emotions before I wrote this, and I this was absolutely the WORST experience shopping for my wedding dress, and the sad part is... it was my first experience. I made an appointment about 2 weeks in advance and was told to make a wish list on their website and that they would have everything pulled for me when I get there, they did not have anything that I selected. My dress consultant (Jackie) was nice overall but I feel that she could benefit from additional customer service and dess etiquette training. Upon my arrival there were no questions about my wedding or sizing, she did ask what styles i liked and I told her plain white and simple elegance. When in the fitting room I was brought a array of dresses... in a size 4, I am a 14-16 minimum! Needless to say the first 4 dresses would not even go over my thighs and my self esteem plummeted. So on top of the fact that I had that SHARE my appointment with a much larger party and my party was sat off to the side in a dressing room, I got to feel very insecure on what was supposed to be a special day. Apparently there was nothing in the style that I wanted in this shop in my size, and we only figured this out after trying on various dresses that were nowhere near what I was looking for. The appointment was supposed to be an hour and a half, and we were done and on the road in 45 minutes. After talking with numerous friends that are married, this is not how a dress appointment is supposed to be, so I am leaving this review to hopefully save the next bride from the tears and disappointment that I encountered. I would never recommend this dress shop for bridal and I will never be back.

Mariana Orta

Bought my prom dress here, they read me all there strict terms and conditions told me no refunds or exchanges under any circumstances, I agreed and never complain. Then they proceeded to make sure I put all my information correct (which I did), then they gave me a call saying my prom dress was ready to be picked up. I drove 2 hours! For me only to get there and find out they ordered me the wrong dress!!! All they bothered to do is give me an apology and tell me it was a “human error”. But what if one of the consumers would’ve done a “human error” they would’ve not cared! I am extremely upset they ordered me the wrong prom dress. They demand their consumers perfection but can’t give the same back? Now I have to wait another 3 weeks for my dress! Never coming again. Do not recommend coming here just for them to waste your time, gas and tell you they ordered you the wrong thing. With these gas prices of course I was going to be upset! Their only solution to fix their “human error” was to give me a refund to wash theirs hands if this problem THEY created. Now I have no time even alter my dress. They didn’t even bother taking that in consideration. Less they could’ve done was offer free alterations now that that was my biggest concern.

Michelle “Xtrr3”

Beautiful shop with extremely helpful sales associates. Truly wonderful wedding dress shopping experience. My daughter found her perfect dress.