Ashley

Category: Furniture store in Plattsburgh, New York

Address: 84 Margaret St, Plattsburgh, NY 12901, USA

Phone: +15183243400

Opening hours

Sunday: 12–5PM

Monday: 10AM–7PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–5PM

Reviews

Lisa Pulsifer

Feb 15, 2022

I called the night before, desperate for a lift chair for my father who has Alzheimers, and broke his hip. We needed it ASAP! I talked to Scott. He completely understood and advised me of what we could get quickly. I drove there the next morning. He actually came in early, to make sure we could get the chair purchased AND DELIVERED the same day! He was amazing!! The girls at the desk were so kind as well. I met the delivery guys at my parents house and they were quick, efficient, knowledgeable, and so very kind! They made sure everything was right before they left, and on the way out the door they noticed I was trying to load the old chairs into my truck. They took over and did it for me!!! These guys need a raise!!! 4hank you for an amazing experience!!!

Jesscia Charland-Buchanan

Jan 10, 2021

My family has been long time Ashley's customers, and have not been disappointed to date. We have purchased a bed frame, 2 mattresses, recliner, and 2 couches. The quality is good, and pricing is fair. The overall experience goes from good to great with the wonderful sales team. They are knowledgeable and easy to talk to. We will continue to do business at the plattsburgh location whenever we are in need of furniture.

Shaymaa Bakeer

Oct 18, 2020

I have been a customer of Ashley’s furniture for years but after my most recent experience with the Plattsburgh location I will take my business elsewhere in future. We made our purchase of a dining room set and 4 piece living room set on August 1st, the salesman said they had everything already made and just needed to transport it from another location and we could expect it within 6-8 weeks of our purchase- this would have been mid September. Nothing was delivered on our delivery date and there was no communication to us regarding a delay or anything. I finally called and a very rude customer service representative told me there was nothing available and everything needed to be made, after speaking with a manager I was told they did in fact have a dining set and 1 of the 4 the living room pieces that was ready to be delivered but they did not want to deliver it in parts because that was inconvenient for them to make multiple trips. I asked that they deliver what they had because we had already gotten rid of our dining furniture in anticipation of the arrival that was originally told to us. I was then told that they are getting the living room set in pieces and the last piece will be sent to us mid October. No one had called to verify my delivery time and it is now mid October so I reached out to them again. This time I was told there would be another delay until mid November. None of this was communicated to me, every time I expect a delivery there is nothing- no furniture and no communication regarding delays. I have had to call and speak to countless people in order to get an answer. This store has no communication with their customers and keep pushing back delivery. We currently have no usable furniture and this has been going on now for three months.

pauline hilton

Jun 30, 2020

Just purchased new furniture. Highly recommend going, Great salesmanship and knowlegable, welcoming, all around great!!! Thanks Gary!! Well finally got my living room set, but received a call saying wrong mattress came in, so now im waiting on at leat another week and then set something up for delivery. A bit frustrating when you pay in full and have already been waiting sence the 5th. Good luck on the receiving end. They didn't even care that a mistake was made and still not a guarantee of the week time frame they gave me.

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Questions & Answers

Do you take away your old mattress?

Joy Borghi | Sep 2, 2020
Caryn Moran | Sep 2, 2020

yes they do

Is there a cost for pickup of old furniture and delivery of new furniture

A Google User | Sep 2, 2020
Jessica Fenton | Sep 2, 2020

I know there is a charge for delivery, but I do not know about the pick up of old furniture. The fee is based upon the area you live. I want to say it was going to be around 80. to have a couch and love seat delivered to Lewis. But we just picked it up.

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Where can I make a payment on my account

George Barlow | Sep 3, 2019
May Ellen Lafountain | Sep 3, 2019

Did they bill you? If so make payment by mail to the creditor

how do I find out about financing

bonnie mcdonough | Sep 3, 2018
Rob | Sep 3, 2018

I went on their website , I'm pretty sure you can apply in store aswell

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