Sears Window Replacement

Suganya Mathavanur Vethantham

Communication and coordination must be improved. Unable to contact the project coordinator. We are lucky if that person answer the call.

Sean Ray

Would highly recommend Sears Home Improvement for windows. Salesperson David Kenyon was professional and thorough with the in-home consultant and sales process. Windows came in on time and the installation team did a fantastic job and took Covid precautions seriously which we appreciated. Our new windows look great and we couldn’t be happier

Alan Vicioso

The Sears (Transform) home improvement (HVAC) has left me and my wife very satisfied with the completion of the project. Sears Home Improvement was not the only contractor that we received quotes for the job nor were they the least expensive. They were, however, the most thorough in measuring our home's HVAC needs and the most willing to sit down with us and walk us through what they offered including various standard, better, and best options in terms of equipment. They offered us two separate "brands" for the HVAC they serviced with Kenmore being their standard and "elite" models with Carrier being their upper end product. We ended up going with the Carrier unit due to various factors. Our contract with Sears also included a five year maintenance plan which was very enticing. The primary reason for why we are very satisfied (4) instead of extremely satisfied (5) was the time frame for the work to take place. While the contract with Sears indicated that they would be able to install the system (Furnace, Condenser, Coil) in 1-2 weeks, it took 20 days for them to do so. During this time, my home did not have air conditioning in the middle of Summer. The first delay was due to difficulties securing the Furnace for my home. The second was out of their hands, and due to issues with the team that was to install the units. The team that ultimately installed the unit on Sears behalf was excellent. They did a great job, installed everything in one day, answered all the questions that I could come up with, and left the site in better shape than when they found it. Ultimately, while Sears will likely be one of the more expensive options available to a home owner when compared to other contractors, you do get what you pay for. The warranty that Sears provides for their work was head and shoulders better than what any other contractor offered. The Sears technician that walked through our home was thorough in measuring our home and making sure that the system that we purchased was properly sized. I would recommended Sears Home Improvement to family members and friends in the future.

Donna Rowland

I don't even know where to start. Overall the job came out nice, but we waited 5-6 weeks for the lights that went with our vanity and cabinet. If we had known we would have this much of a delay, we could have scheduled our painter to get in before anything was replaced in our the very small bathroom. I am still trying to get warranty documents. The workers worked very hard. The job would have been done in 3 days. I would not recommend.