Toyota of Keene

Nate Scheidler

So the picture is the roof of our 2015 Toyota RAV4. This isn’t even the worst example you can find online. It’s a known paint issue, Toyota corporate admitted it rather than wait for the class action lawsuit. They put a program in place to address it. And has made it really, really painful for the customer to utilize it. We took our car to toyota of keene / Fenton family dealership to have it corrected. As of the time of this review, that was about two months ago. Since then we have made multiple calls to the dealership, multiple calls to toyota corporate brand experience reps, spent several hours just making round trips to the dealership for photos to get it processed. The service department doesn’t want to call us, and only does after we call the corporate office who then calls them. They’re frustrated, I get it, but “your car has peeling paint, but it still runs, right?” As said by the service manager handling my case to me isn’t really the right approach. We were treated as an inconvenience. And the problem is not only still unresolved, there is no sense of when or if they will be able to resolve it. A cosmetic issue, very obvious, and admitted as the corporation’s responsibility. So we are done with Toyota as a brand now after owning 5 of them. We won’t be using Fenton family dealerships for any other brands because out of all the ways this case could have been handled , we got a lengthy and time wasting runaround when they could have just said “this will take us six months or more to handle properly”, and we would have pursued other options or at least had expectations set appropriately. We wouldn’t have been a customer… but better not a customer at all than a very unhappy one. If you choose to go here anyhow, I sincerely hope your experience with Toyota and Fenton family dealerships is better than ours.

Michael Gauthier

Toyota of keene is the best dealership I've ever bought a vehicle from. Very generous on my trade in, there was no back and forth, you didn't feel like you were walking away with a bad deal. They got all the numbers right for me the first time, and it was just not stressful at all overall. I was in and out of there within 3 hours, driving my new truck home. We will be back for sure.

Amy Blood

This is my 3rd Toyota. First time dealing with Keene and I would go back next time for the next Toyota I buy. It was easy and no hassle. Cantrell made the buying process easy and let me know how things were going because I had things added. All in all it was great and I’m happy with the way I was treated and the pick up was smooth too! I traveled an hour for this car and was not local. It proves smaller dealerships sometimes are better then the bigger ones. Definitely worth a shot if looking

Mike Griffin

My wife and I were in the market for a new 4Runner. After dealing with a few dealerships in Western Ma where we live, with disappointing results, we decided to expand our search and we ended up landing at Toyota of Keene. Right away we were greeted by Nathan in the parking lot and he wasted no time getting us in and getting to work on what we wanted. With the shortage on vehicles due to the pandemic, we knew our options would be rather limited. They had a brand new 4Runner with most of the options we wanted on the way and would be in within the month, however “most of the options” was not the exact vehicle we wanted, but Nathan said “not a problem, we can add the additional options you want.” So with that said, we came to an agreement on the purchase, and we got what we wanted for our trade. Nathan also kept us informed from the time we left the dealership about the status of the arrival of the new 4Runner up until the day it arrived. Once it arrived, Nathan made sure to not only keep us updated on what was going on with having it ready for us, but also pushed to have it ready in the time frame that he promised us. My family and I live an hour and a half away from the dealership, and due to conflicting schedules, Nathan had offered to deliver our new 4Runner to our house, and take the trade in vehicle back with him. The entire process took just shy of a month, but it was well worth the wait to get exactly what we wanted. On behalf of my family, I want to thank Nathan, and everyone at Toyota of Keene, including Amanda, in the business department, Jeff and Bob in the sales management department, for delivering on exactly what we wanted.