Cartier

Richard Kelley

My husband and I really enjoy working with Natasha and Jose however, I do think Cartier needs to hire more sales people. The last few times we popped in and bought something we were told we should really have made an appointment....this is tough to swallow because we had no plan of buying jewelry those days but decided to get a trinket after brunch plans. This time we tried to make an appointment but the online system was cumbersome and no one answers the phone at the boutique. I understand they're likely trying to limit the quantity of people in the store but it shouldn't be such an arduous process for the customer to make a purchase.

chloe gold

After almost 2 months, I finally received my piece of jewelry. I ordered a bracelet with an engraving for graduation which was supposed to take no more than a month to be given to me with the engraving. After about 5 weeks, the bracelet finally arrived at the store for me to pick up. I was told to come in and pick it up, where I found it with no engraving which was an entire waste of a trip and afternoon. The bracelet was then sent away, to be fixed, and I just picked it up this week. When I got there to pick it up, the person at the front didn't seem to know I was even supposed to be coming in today and seemed overall confused about who I was (when I had previously confirmed the date and time). Then, we were told to wait, and the store security guard essentially crossed the entire store to stand right in front of us and stare us down (I'm not sure why? Maybe because I was just dressed in regular clothes and they didn't think I was fancy enough). Overall, I love the jewelry, but the customer service and overall experience at this store falls very short of "luxury" or whatever other fancy word this place claims to be. Waiting a month longer than told, having information regarding engravings not being done correctly, and then feeling uncomfortable in the store does not surmount to a stellar experience to say the least.

Jamila Caceres Ranno

The best customer service-->thank you thank you Lauren, James, Wayne & Carmen! This is my story and thankful for the outcome due to the exceptional customer service I received. I purchased a bracelet at Cartier at Baha Mar in Bahamas and it was too small. I contacted the salesperson in Bahamas and she was rude and did not want to assist me. I was saddened by how I was treated and it was not the first time me and my husband received poor customer service from Cartier, so I decided to chat on the Cartier website. I began my chat with Elizabeth and she assisted me by connecting me to Lauren, the supervisor at the Cartier on Newbury in MA. Lauren was pleasant, apologetic and truly wanted to assist me due to my poor experience at Cartier. Lauren was not present for my appointment, but she ensured me that her staff would take care of me. Lauren wanted me to have a pleasant shopping experience at Cartier and especially since we already had several unpleasant experiences. Her staff, James, Wayne and Carmen outdid themselves. They were kind, patient and willing to assist me. My daughter was given crayons and we even sipped on champagne and chocolate during our visit with our purchase. I am grateful for Lauren, James and Wayne and their kindness and making my experience with Cartier so pleasurable. Although, her assistant supervisor who was suppose to assist us but it was extremely busy with people, but Carmen, still came to us and apologized and introduced herself. The following day Lauren communicated with me and wanted to follow up on experience and if I was happy -which I thought was so thoughtful and I personally thanked her for all of her assistance. I appreciate all the attentiveness Lauren, James, and Wayne provided me and I will be only purchasing my jewelry at this location. Everyone was outstanding and polite! Thank you so much Lauren, James and Wayne at Cartier! Your truly are AMAZING!

Amal Al Hosani

I am in LOVE ❤️ with the handbag 👜 my sister surprised me in my birthday The watch my dream wish list 🔦 If you want to go please ask for Ms Irina Granci , she so nice 😊