Whole Foods Market

Paul Schlichtman

This is one of the smallest Whole Foods stores in the area; Cambridge and Medford offer bigger stores with more variety. This small urban market was a great place to run in quickly, pick up a few items for dinner, zip through three express lanes for customers with 12 items or less. No more. The express lanes are gone. They were replaced with a beverage display. Meanwhile, one of the regular registers was replaced with a cluster of self service checkouts. This afternoon, I got in a regular line, and the customer in front of me was attempting to buy some fruit that came in a plastic container without a PLU code. Everything came to a halt while the bagger went to the produce department to try to find the code for the cashier. No luck. While the cashier was waiting for a supervisor to resolve the unlabeled fruit, she suggested that I take my one item to the self-checkout. No. No. No. Whole Foods is an expensive store, and their prices dictate that they should provide enough customer service so that a customer can buy a few items and have a live, personable human being at the register. Bring back the express lanes.

Philip Jacob

Been going there for 10 years. Definitely has gone downhill since Amazon purchased WF but overall meets my needs.

Sibylle DeCarlo

Nice smaller, friendly W Foods store. Bought something from the deli. The petite woman was professional, & very helpful. Thank you for great customer service at the deli & cash- register while checking out! We appreciate great service. Note, watch drivers in the parking lot. Some are in a rush, & go too fast, not looking both ways. Please slow down, & be safe-

Mary Ann Hunt

Such a great and wide variety of plants! I finally found an heirloom cherry tomato plant. The market was a complete surprise. I finished off my garden *and* got something for dinner!