Enterprise Rent-A-Car

Anne Schiraldi

Worst experience I ever had. I'm still waiting 2 weeks later for an urgent emergency call for a car that was canceled without my knowledge or any notice and so i was left stranded at the airport the day of my travel with no help from either of the locations and it was 10am on a Tuesday. I was lucky to get an employee at budget to help me finally get my needs met! Do not recommend this place ever!! Rude unhelpful employees who could careless if you are stuck!

Audrey Hamilton

My car was taken in the Au Sable Forks flash flood. I called state farm for a rental car since we were there on vacation and had no way of getting home. They had a car for me that day within 3 hours of everything happening and the insurance company calling them. They were quick and efficient. Very compassionate about our situation. They even let my dog come into the store to warm up after everything that happened. After I returned the car in my hometown, the person at this enterprise contacted me to make sure everything was good. I truly appreciated the care and time they put into my situation.

Damian Rivera

I'm here sharing my honest experience & opinion; all matters are being dealt with between the dealership & Enterprise itself. My own vehicle was being worked on at a dealership, they had no rentals so I was offered to go through Enterprise. I was quoted for a sedan rental free of charge. I live in Upstate NY, where there is snow everywhere. I did not choose the car(2021 dodge charger sxt), Enterprise choose for me. I was under the impression the dealership choose for me. -The dealership told me that Enterprise told the dealership, that I choose the Dodge Charger. When I did not.- I asked if it had snow tires, they told me it had "Tier two all seasons". I ended up not being able to head into work during a heavy snowfall, unable to leave my little town with hills. Unfortunately I had been let go for not showing up to work. Not really anyone's fault except my own I suppose. Upon the day I needed to return the Dodge Charger, the dealership had told me they would look into extending the existing Rental. I called Enterprise to get a hold of the dealership and they told me that I can hold onto the rental for the day. Charged me $95 out of my account, due to them not contacting ellis. Also ended up charging the dealership for extra days without my notice, after I had returned the rental via Tow, I was not driving that through snow anymore. Other then that, service was always ready to respond to my calls, roadside assistance was great help, car was clean and working perfectly fine. Just not rated for winter. I'm probably not going to repeat any services with this company again. If Enterprise has any insight on the charges or sees something incorrect in my review, I will gladly update this.

CORVAIRWILD UGLYTRUK

I rent every few weeks from Enterprise, sometimes a daily full price rental with a distant drop off, sometimes a bargain weekend rental, $9.99 a day, $22 for the wknd. The last few times I was offered a nice upgrade as the cheap car I reserved wasn't available, you can't beat a rugged Jeep or a sporty Mustang! This past wknd I reserved the usual econo-box, and there it was, a Nissan Versa... Whadapieceofcrap! But that's what I reserved, and that's what I got! At least it got 33mpg. But it was a worn out POS. The transmission whined around town, the inside windshield was streaked with cleaner that hasn't been cleaned off and was quite distracting, but worst was it pulled hard to the right! I stopped a mile away and checked the tire pressure and noticed the RF tire was BALD! Yup, here I am renting a car in January on the Vermont Canada border on the edge of the Adirondacks, and this Versa has BALD summer tires! I inflated the RF tire to 48lbs, 44 is the maximum, + 10% for the tire being warm, and I put 44 In the almost as bald LF tire to try and get rid of the cars propensity to head towards the ditch. It worked, and the pulling was gone, but we encountered icy rain in The Berkshires of Western Mass. We even had trouble acending the grade at the BNB where we were staying and driving around the mountain roads was tricky as, guess what? It's WINTER! I mentioned this to the staff upon our return, and they were sympathetic. As I had driven 250 miles over the the 300 mile wknd allowance, (3 days-300 miles included), the office manager asked what I thought was a fair comprimise, and I suggested they drop the over-mileage charge, which at .20 a mile was $50, more than the rental! It was a fair outcome, but I had just had the same issues with a Hyundai I rented from Hertz in Baton Rouge Louisiana to drive 1600 miles to New York, and the regional manager looked at the pictures of the bald tires and emailed back that they were ACCEPTABLE(!), and even though he offered a 20% credit because of the tires, dirty windows, less than full fuel tank (they charge $9.99 p gallon if returned less than full!) and quirky steering, my credit card showed an $11 overcharge! I wrote back to Hertz asking the regional's superior, and never heard back. That's why I'm happy to rent from Enterprise, and I hope they better review their fleet before they send them out!