The Claw Shop

Colette Shumate Smith

I drive from central Maine to revisit my best spa.

Santiago Ogando

I have changed my review and rating because after making a phone call everything was clarified regarding the gift certificate I purchased online. I misunderstood the process and I didn’t realize I had to either print or email the certificate myself. I still wish they did a better job answering emails.

Genevieve Suarez

Melissa is super awesome, friendly, professional & does an amazing job. I see her for waxing and recommend her 100%.

Aly Moore

Absolutely terrible experience. I went to the Claw Shop for a balayage. My hair was dark brown and I was hoping for a gradual ombre to a caramel. I had the first morning appointment and was very quickly disappointed. Having a holiday dinner a few days away I stayed but should not have. The place was very messy and the stylist was cleaning other peoples hair out of the brush. (Red Flag - I know). The stylist barely talked to me at all either despite my efforts to make any sort of conversation. She started on the side of my head, not the back like normal and picked pieces to paint rather than a traditional balayage. I do my hair from home often and have used 30 Volume Developer but only for 15 minutes. By the time she was done it had been 20 minutes. She then put me under the heat lamps. After 5 minutes I went to find her but she was busy. Dying her own hair for her evening dinner plans. 25 more minutes went by and she came to rinse my hair. My hair was bright orange, she used a purple shampoo and a 30 Volume Developer on my hair. It turned my roots yellow, the ends just died. She barely shampooed and did not condition. She was in a rush so she would have extra time after my appointment to finish her hair. She then proceeded to hack off my hair where she seemed fit. Then used a wire brush to dry my hair (no product) and since the bleach was not washed out my hair was damaged and shredded further. I had my hair fixed this past weekend and lost 3 inches of hair and was told I cannot go any lighter or my hair will break off completely because of what was done at the Claw Shop. Never go for anything hair related!