Advance Auto Parts

Jorgette

This place closes early I guess. Be prepared to be greeted by a locked door.

Fatemeh Hadi

I ordered one "DieHard Platinum AGM" battery at 2:55pm on 06/15/2022. - According to the store website, the item was in stock. However, when I got there and called them at 5:43pm they told me they needed to locate the item. - I also requested an installation, but the employee who answered my phone informed me that they were the only employee present in the store and therefore could not offer me an installation (free installation is advertised when you are actually making a purchase). - After about 20 minutes, when they brought me the battery, it was a "DieHard Silver" battery! DieHard Silver is two models cheaper than DieHard Platinum. When I noticed it was the wrong battery, they took it back inside. - After about another 20 minutes, another employee came outside and let me know that they did not have the Platinum battery. I asked them to return the signed receipt. They offered an explanation as to why they should not return the signed receipt that was not logical on any level and asked me to follow them inside the store. I had to keep my car running because my battery was almost dead. - Inside the store, I got the signed receipt from the first employee but this made the second employee upset and they displayed an unpleasant behavior. - The second employee did not offer a refund nor asked what my preference would be in dealing with the situation and started contacting another store. After about 10 minutes, they told me I needed to go to another Advanced Auto Parts store in Everett, MA. - I received the battery in the store in Everett about 7:00pm but I had received an email from the store in Medford with the subject "Your Item has Been Picked Up" at 5:53pm. - I helped the employee in the Everett store to replace my battery. They were not skillful but I did not mind helping them at all. However, I have to mention that during the replacement there was a spark which I did not appreciate. I am mentioning this last point because I think it is the responsibility of Advanced Auto Parts to train their employees and not just advertise free battery installation. I am giving Advanced Auto Parts in Medford two stars and not one because eventually I got the battery. However, it certainly did not go as well as one might have expected.

Richard Bloom

I went to another store to return a battery jumper I thought I needed to jump my car, but was able to get if started without it and never used it, still had the box and original packaging but could not find the receipt and the store said I found it they would take it back. I find the receipt and bring it to Malden, and they refuse to take it back, despite nothing on the box, receipt, return policy, or sign in the store. I went back to the original store that took it back no problem.

John Lluberes

This KID MARK who works there gave me the WORST service I ever had. I buy Auto parts ALOT. in places such as O' Reilly ,Napa,auto Zone,Pep Boys, international ect.I am a mechanic, and decided to go to this store since it was close to where I had a job to do..this KiD gave me a attitude and began arguing with me because I asked him to help me find a European power steering fuel.he send to go look for it myself. I went, I couldn't find it .so I asked once again if he could help me and he said "how can't you find it".I looked him confused and said" I can't find it".so he comes out with a DOG attitude goes directly to where the fuel is.... gets it (Because HE OBVIOUSLY works there and knows where things are)and responds me with a "ARE YOU GOING TO PAY FOR IT?".... unnecessary honestly and I WILL NEVER be entering that STORE to Buy Anything with MY MONEY ever again I am highly annoyed and dissatisfied with the service I received and employes like him should not be allowed to work in a customer service environment..