Rogers Pool Patio & Toy Co. Inc

Bobby Megens III

Not only did they have EVERYTHING we needed. But some vintage/throwback toys that I enjoyed as a kid. And know that my son will. F$&k Walmart cbd Target for supplies. And please show this family owned and ran buisiness the love they deserve!

Derek Roach

the salesmen on phone clearly did not want to help me. I bought new house came with pool. never had pool before completely ignorant on the subject. they offer closing services but said coming to my place just to check to see if pervious owner closed it properly was ludicrous. ok don't take money from people trying to pay you for a service your website says you provide. complete Jerks. and again from when they answered the phone I knew they just didn't want my business.

Vichet S

I had pool opening for 2021, I desired to take the cover off by myself to save $50.00. it would to cost me $285.00 if they remove the cover. She asked me for credit card first before the job started. I had no choice just to give her to charge for $235.00. This morning, I check my card statement, the charge for the job was $294 ish. I called her, she explained that the $50 ish was a charge to repair the nest last closing. I was not aware of anything. Roger Pool just changed me $50 without my authorization. Be aware with this company. Don't give them your credit card first, pay when you get a slip.

Renee

We built a 20 x 40 inground pool almost 20 years ago. Usually every year I open the pool with my dad, but the beginning of last year he had a quintuple bypass surgery and during his recovery he was very immobile. Since I can’t do it on my own, I called Rogers Pool, as they are reasonably priced and have been in my area pretty much forever now. When they opened the pool, they couldn’t get our filter running. I received a call from them about how we needed a new pump and that we had a leak. When I relayed the message to my dad, he disagreed. Despite doctors orders that he cannot use stairs, bend over, or exert himself in any way, (obviously I couldn’t stop him, I’m sure many of you understand what that’s like) he eventually figured out that the guys who opened the pool never took the skimmer plugs out. After my dad pulled out the plugs, he primed the pumps and got the filter running. This was a very easy job to accomplish but due to incompetence of our hired help, I had to watch my father struggle to finish the job when he physically could not. He just really wanted to open the pool for his grandson. The pool ran fine all season. My dad was still not fully recovered by the end of the season, so he called up Rogers to close the pool. I guess he figured, what are the odds Rogers Pool will make another mistake that stupid, right? He is now fully recovered and this past weekend I helped him open the pool. Usually when we open the pool (after closing it ourselves), the pool is green but it is a clear green and we can see the very bottom of it. This time, it was a deep, very murky green and the pools water line was high. Upon closer inspection, we found that they never drained the pool to the proper level, never flushed the lines out and never put the skimmer plugs in. I don’t know what it is with this company and skimmer plugs, but when you don’t put skimmer plugs in the pool when you close it up, you are risking the pool lines freezing and destroying the pools plumbing. We are so lucky that the previous winter was mild, because everything is running fine right now, however, we did notice a small leak in the manifold of our pool heater, and that heater is only 3 years old. We were going to let the mistakes made when they opened the pool go, but because they didn’t open AND close our pool properly, my father called Rogers asking for a full refund. Nothing more nothing less. That’s pretty reasonable since they didn’t do both jobs properly and would have ruined our pools plumbing if we had a colder winter. My father wasn’t even offered a partial refund, instead the owner told him he was lying, and when my dad began getting frustrated, the owner also called him crazy. The owner claimed he sent guys to resolve the issue when they first opened the pool, but that is not true, I watched my father fix everything on his own 3 weeks after he was let out of the hospital. My father still has heart disease, and although I was trying to make his life easier by calling Rogers Pool, I did the exact opposite and it only served to stress him out. I only recommend using Rogers Pool if you are going to baby sit them while they work and you know all the steps they are supposed to take, but just a heads up- even if you request for them to call you before they come over, they will not. I will be contacting the Better Business Bureau.