Beth Israel Lahey Health Primary Care - Family Care Center Stoneham

Stacey Marino

My family of 5 have been patients of FCC for 17 years and all share the same PCP, Dr. Pifko, and he is wonderful. Throughout the years we have all also seen many of the other physicians for sick calls, almost every nurse in the practice, as well as the NP Susan Bove who is no longer there. Overall our collective experiences have been excellent with the medical staff. Admittedly they have had some difficult receptionists over this period of time, but the majority have been very good. Any issue I had was resolved by the office manager to my satisfaction. I would recommend this practice for sure, so I’d caution you to be be weary of some of the very negative reviews, especially during these past two years of total chaos in the medical field where all practices are doing the best they can. After all, they are human just like the rest of us.

Kuhlmann Nicole

Have been requesting medical records since June. We have called, emailed, and faxed for a status update but no response is given. Each call attempt leads to long hold times or voicemails without ever getting a return call.

suzy patenaude

Family care needs to get new receptionists. So rude and abrupt! Called for sick appt after being advised by emergency doctor to make an appt. in relaying that to the ignorant receptionist she told me I would have to wait 2 weeks for an appt. tried rushing me off the phone huffing and puffing because I guess I asked 1 to many questions In my 3 min phone conversation. This is nothing new, the receptionists are always rude and act like your bothering them. This is tiresome. Not to mention the nurse Susan Bove who is just as bad. If family care doesn’t weed out the unhappy miserable workers they won’t have any patients left. Yes they prob are overworked but , aren’t we all. this attitude has been going on for a very long time. When I’m sick the last thing I want to worry about is how poorly am I going to get treated when I call my caregivers office. So I finally smartened up and found a much better office where you won’t be left feeling frustrated and mistreated after calling to try and make an appointment !

Angie RAdams

Hard to get through when calling. 45 min wait yesterday and I finally went in to get an appointment. I was told they were training new staff and couldn’t get to the phones. Not the first time. Also, no way to leave a message. Never open on time. Doctor I have awful communication. I am looking for new PCP