Greater Lawrence Family Health Center - North Site

Sammantha Phaisikhieuv

Amazing doctors, horrible staff. I went in today November 22, 2021 to request a copy of notes from my sons physical on September 27th. Both I and my daycare provider have been requesting since about a week after the physical. The person in medical records said note wasn’t ready and she will mail when she can. At this point I’m risking loosing my sons spot in daycare due to them not having any record of the physical. I went to check in area spoke to someone who sent me to another person who told me the notes been ready since 9/27 😡.

Alex Arias

At their pharmacy located in the adjacent building next door, I was treated so poorly and very much so felt disrespected by the rude, young Caucasian man with tatoos working at the counter. He was rushing me, giving me attitude, raising his voice, speaking down to me, and insulting my intelligence albeit not blatantly. It’s not what he was saying, it was more so how he said it. I should’ve just gone there, been in the line, signed in and then wait to receive the meds. I handed him the print-out sheet with my current meds that needed to be refilled including the new ones my doc sent over, as I thought I should have and imagined that this would be sufficient action from my part. The gentleman was acting irritated because I expected him to have all the information he needed about my new meds on his computer screen. It was simple stuff, just some nasal sprays, an inhaler, another thing or two. He didn’t know how to search for them either, or the new prescriptions from my M.D. That there is his problem. He’s the one who’s certified to be a pharmaceutical technician or what have you, and he’s the one sitting behind the screen of a desk top connected to he clinic’s database, I can’t do anything except wait while they search my updated records for the new additions. I felt hat I was unjustly targeted in a random act of rudeness by this angry individual and I in no moment gave him reasons to validate his negative feelings during the interaction. Next time I’m there I will refuse to be attended by him because I don’t take kindly to dramatic people who like to be rude to strangers and act mean without any reason. Very unpleasant experience and awful customer service to GLFHC patients.

Dazzle__me

I call to make an appointment and they tell me to come in, no need to make appt. they do walk-ins and when I get there they tell me there closed. They were never doing walk ins..So who ever was on the phone lied to me. Aside from that it takes too long to be seen by the doctor for reg appointment visits.

Al

Other than the doctor who I see here, everything about this place is just awful! I don't know how this place has 4.1 stars.. it's ridiculous.. long wait to see the doctor, and then an even longer wait to get blood work done. It's as if they move slowly on purpose.