The UPS Store

Erin Mullen

We were informed today when attempting to ship an item that management recently changed hands and will no longer allow recycled boxes and tried to charge us $20 for a box - we left with our item and will never use this location again.

Jon Allen

I first went to another place and the quote was beyond the cost of the electric scooter I’m shipping, and the customer service was rubbish. Thank God I went to this location and met Julia. She was so sweet and above and beyond, and was able to personally and carefully pack my baby for half the cost! I have worked in hospitality my entire life and I can tell when someone is genuine with care and service, and she’s absolutely that. She put my fears at ease on a rough day and honestly I can’t stop raving about her. I’d like to find a way to commend her to the higher-ups if possible, I’m completely impressed and this is someone who is a valuable asset for sure. Thank you Julia! I hope UPS gives you raises and promotions and all good things, you are awesome!

Kelly Zundel

This store has terrible customer service...their prices r higher than other ups stores .they have a non shalant attitude and they were too busy to figure out how to send an email from my phone to their email to print it out for me so just told me to figure it out and called another customer up to the counter left me standing there like some misfit and i was shocked i will never go there again so i went to the one in pinellas park its the best ups ive encounterd. They did it in 3 min and charged me 70 cents cheaper fo stamped envelopes...50 cent cheaper for copies.

Rick Smith

Joe, Don, Megan and whomever else concerned, I called today to ask some questions regarding an Amazon Prime return I needed to initiate and process. Megan was rude to me over the phone. When I came inside, Megan was rude to me in person too. Megan informed me I'd need to spend $20 per box, for 6 separate boxes because Amazon Prime sent me 6 separate labels. I spoke with 3 supervisors at Amazon and they stayed on the phone with me to trouble shoot while I stood in the UPS lobby. The "Manager on Duty" was Don and although Megan tried to get his assistance with me, he couldn't be bothered to address me directly, ever. Don Sheets ignored me for over an hour while I tried to rectify this situation. The Amazon Supervisor asked if they could slightly discount the 6 boxes at $20 a piece so they could issue me a credit for $100, since these were pre-paid, pre-printed labels. Megan would not budge on the price, and although Megan and I repeatedly asked Don, the Manager, for help... he refused to get involved. I've been a customer here at this location for several years. This used to be my go to for all personal AND company related office needs. I will never visit this location again, and I will share my experience with everyone and anyone in Downtown St. Pete. I'm saddened and disgusted. During this pandemic, when a customer comes into your establishment and is trying to spend money, you MUST give satisfactory customer service. I see several 1 star reviews that both mention and describe Megan as being awful AND mentioning the exorbitant pricing!!! I know this franchise won't continue to stay in business much longer with these horrible employees, management and pricing.