Massachusetts Department of Transitional Assistance

Category: Social services organization in Roxbury, Boston, MA

Address: 2201 Washington St, Roxbury, MA 02119, USA

Phone: +18773822363

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Jilissa Gregory

May 30, 2022

I’m unemployed and about to have surgery soon and I’m not eligible for snap. They literally give people who are in need a hard time. There are ppl who can’t work right now and need money for food and as usual the state doesn’t care .

Nicole A

Jan 13, 2022

Says number is not in service . I will say this trying to get help these days is next to impossible especially for shelter . They are working from home and don't care and it shows sadly . They hang up act like they don't get emails and don't return calls just send an email case closed the lack of compassion and communication is dispicable it never use to be like this before the pandemic if you needed help they helped ! Please start helping families more and if you won't even show up to me work for fear of exposure why would you put families in harms way by exposing them to 15 other families in one place if it could be avoided like it use to be ? Do better !

Nikita N. Silvey

Aug 19, 2021

0 stars!!! Front desk hung up on me just because I kept telling her that the numbers online weren't in service. I'm still sitting here trying to calm down! One of my family members is her boss so I wish I was there to witness how this will go down 🤔

YAS

Jul 30, 2021

I have tried several times to reach out to an agent Allen R. who left a message regarding an issue with my application. I called back the number he called from and left voicemails 3x. No call back. By the time I spoke with someone else she told me I was no longer eligible for emergency assistance as too much time had passed. Time I was waiting to hear back from the agent. Also, how are the hours 8:15am-4:45pm. What government agency closes at 4:45pm. Online it states 5pm how when I call the main number and listened to all the recordings put in my personal information it said offices were closed and to call back during normal business hours for 8:15am-4:45pm.

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Questions & Answers

How much is the maximum income per month to get food stamp

Heeramani Nepal | Sep 3, 2018
Lorraine Koehler | Sep 2, 2020

1,353.00 elderly handicap diabetes heart disease, kidney failure not on dialysis, Arthritis all thru body. I spend over 100.00$ on food/we. Diabetic food.

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How do I file a complaint against the Lawrence office the whole office is lazy & incompetent it can take up to two months to get snap benefits even when you are on SSDI I went to the office everyday for 3weeks straight

Simone Liberty | Sep 3, 2018
Freebird1776 | Sep 3, 2019

If you’re having difficulty with any state program ask to speak to the supervisor. If the supervisor is still not accommodating your needs, go above him or her. Make sure to send certified letters or emails that are professional, typed-out or well written and “spell-checked.” Don’t get angry with anyone, but stand firm. If you are mentally disabled contact the Department of Mental Health. They can assign a case worker to help you. I hope this helps. God Bless.

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Why it take a long time for to call or go down to office

Zuri Dillon | Apr 5, 2022
Aisha Barnes-Wilson | Apr 5, 2022

No

can I apply food stamp at 1010 Mass Ave Boston

jiabao Zhou | Sep 2, 2020
Joseph Williams | Sep 2, 2021

Yes

Hey I got a silly question if my child’s father was paying child support through DOR and then got put on child support through DTA who would he contact to pay his child-support ? DTA or DOR ?? Thank you in advance !

Cat Aguiar | Sep 3, 2019
Neil Connolly | Sep 2, 2020

Hey lala617dummY it's crazy right but it's like a def $50 dollars if he don't pay or even if he does? The 50 from DTA u get means if he gets any DTA he loses $50 off it every week. He probably don't get DTA but if he ever does he owes and won't get any of that money u get till he pays them back. It's cause so many father's don't pay so someday somehow

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10/23/2018 Time: 11:37 am Today I have tried to let the department know that in the area of ​​Lowell, Ma. 01852, It is as existing staff translators of the language. For example, Erika Perez appears, as Translated by Google,

Luz Sierra | Sep 3, 2019
Freebird1776 | Sep 3, 2019

You should bring a friend or family member who speaks both English and Spanish with you to your appointments. Some DTA locations offer free English classes. If you became fluent in two languages you’d be able to find a good paying job and wouldn’t need help. Good luck.

Why is my stamps low

Antoin Brown | Sep 3, 2018
Freebird1776 | Sep 3, 2019

Your income is too high? Or perhaps, you don’t have any dependents? You should contact the DTA office directly to ask these types of questions.

I need to recertify but I do the paperwork what should I do

kerry heiskell | Sep 3, 2018
Adrienne Hayden | Sep 2, 2020

I don't know what you want

What can I do if someone like a girlfriend keeps having my card deactivated

Valerie Jenkins | Jul 4, 2022
Corey Smith | Jul 4, 2022

Never give your card to anybody

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Where can I go to ask for rent help that my daughter is throwing me on the street? I have to leave on the 15th of this month

ANA S Reyes | Feb 4, 2022
cmarie don | Feb 4, 2022

Your local DTA office should be able to help you. Also look for housing authorities in your area to get on the lists

When should I report a change in income

Gwen dixon | Sep 2, 2020
Adrienne Hayden | Sep 2, 2020

Immediately or you could lose your benefit.

I just applied for cash benefits im pregnant 6 mos how long will it take for them to give me emergency cash benefits if im pregnantvwith twins and can't work right now? And how much will they give me every month

Michelle Sousa | Sep 2, 2020
J Harrington | Sep 2, 2020

It depends every situation is different. You should call to see if you qualify for cash assistance. Being pregnant does not automatically qualify you. There are a number of criteria you need to meet in order to qualify

L’ost my card, how do I get another?

Gia Bastien | Sep 2, 2020
Kathleen Ricardo | Dec 6, 2021

Stolen card

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I was notified that my DTA card has a $21.00 Cash allowance on it now. How to I access thia $$. Can I take it to grocery store and swipe it and ger $21. back? Or can I use it to put gas in my car?

choo Whyte | Sep 3, 2019
Deb Thomas | Sep 3, 2019

Yes. It depends on the store.

I lost my ebt card,how can I obtain another one?

paul debaggis | Sep 3, 2019
Leon Smith | Sep 3, 2019

Yes you can

how much will a single person thats homeless get in cash aid per month?

Sarah Barber | Sep 3, 2019
Pamela McCourt | Sep 3, 2019

400 but it breaks down to 200 every 2 weeks.

I AM NOW A PART OF A SPECIAL CERTIFICATION GROUP CALLED EDSAP-36 WILL I STILL BE RECEIVING FOOD STAMPS (SNAP) BENEFITS?????

Maggie Walker | Sep 3, 2019
Angel G | Sep 3, 2019

This means you will recertify every 3 years but you still have to report any change in your income. This is special reporting for elderly and disabled. You should still receive Snap benefits.

Is this dta have a program integrity! ? I need to ask about the overpayment !

Donuts | Sep 3, 2019
Deb Thomas | Sep 3, 2019

Yes.

Is food stamp off open on columbus day ?

Andy San | Sep 3, 2019
Emonie Ariana | Sep 3, 2019

Closed on holidays

Is this a new DTA location at Chinatown Boston? This is not list on the DTA website.

Geoffrey | Sep 3, 2018
Sonya Tavares | Sep 3, 2018

I believe it's just an administrative office. Not a location for public access.

WHAT IS THE FAX NUMBER TO GET A DOCUMENT BACK TO YOU??? THE 45 MINUTE PHONE WAIT AND DISCONNECTS ARE VERY TRYING. PLEASE POST A FAX NUMBER ON THE LETTERS YOU SEND TO PEOPLE.

Ta Vandercook | Sep 3, 2018
Jacqueline Elliott | Sep 3, 2019

what is the fact #

Why isn't anyone answering the questions that are posted on this FAQ board?

Madison Ridge | Sep 3, 2018
Freebird1776 | Sep 3, 2019

Each case contains personal information—they don’t want people to leave anything; like their SS# for instance. I’m assuming that’s why they’re not replying.

Can I get replacement entertainment card at 1010 mass ave

Erinn Brooks | Sep 3, 2018
Kellie Green | Sep 3, 2019

No

Do I have to go to the DTA office closest to my home or can I apply at any DTA office?

April Terrio | Sep 3, 2018
Freebird1776 | Sep 3, 2019

You must go to the DTA office in your State and County to apply—or you can apply online, download the DTA app and submit your verifications using a smartphone. I hope this helps.

Are ma food stamp only used in ma

Richard Russell | Sep 3, 2018
Rebecca Owens | Sep 3, 2019

No i have used them in rhode island ,new Hampshire and florida.

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Why is it thar I have no card I am one of the househol? How can I get one?

wendy gallagher | Sep 3, 2018
lauriejlin | Sep 3, 2019

Only one person, who is head of household, gets a card.

How much cash assistance do you get from dta for a family of 4?

Marcie Giannini | Sep 3, 2018
Rebecca Owens | Sep 3, 2019

It depends on your expenses you have to pay for... I get about 215 every 2weeks

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