Badcock Home Furniture &more

Jennifer Ingoglia-Stevens

What went wrong...EVERYTHING! It's hard to screw up a guaranteed sale when I walk in and tell you exactly what I want. My salesman not only didn't listen but had me waiting 2 weeks before I realized he didn't know what he was doing. Told me the set I wanted was back ordered, I was fine with that. Told me a week later he found the matching China cabinet I wanted. A week later he left a message on my VM that if I wanted the China cabinet I'd have to pick it up from his store. That made me wonder if you didn't have it on your store while I was there where did it come from? I called back to inquire and low & behold it was the wrong China cabinet and also wrong dining room set entirely. Needlesstosay my confidence in him went out the window. That same day I went to a different location and that sales woman found me everything I wanted and surprisingly the dining room set wasn't on backorder I received it a few days later and coordinated picking up the last China cabinet with a third store. This salesman whom I've been told had been there for years, truly didn't pay attention at all and in the end lost an entire commission bc of his inattentiveness. Truly a shame, hope he isn't doing this to other customers. Love my complete set that a different store found for me. Lesson that should be learned, listen to your customer or they'll will find someone else who will.

Steve Goodwin

Our salesman Jimmy was the best the most professional salesman we’ve ever met. We’ve done a lot of shopping with Badcocks and Jimmy is by far the best we’ve ever dealt with. We told him what we wanted he went and took us to exactly what we liked. Made it very stress-free and he was very helpful in answering our questions. Please tell him to keep up the good work.

Matt Mincey

I actually passed by two other store to go to this store. Awesome service, very knowledgeable and ready and willing to help with all questions about deals, add ons and just all around friendly staff. Store was super clean and easy to find everything i was looking for.

Ada Delvalle

Alex the store manager was very knowledgeable and help me extremely in choosing the best bed, Alex kept me at the price range i needed to be in Without breaking my pocket! Gave me some great discounts for memorial day i will. refer all my friends to him.