Tool & Truck Rental Center at The Home Depot

Davia Douglas

I did a Penske truck rental at this Home Depot. Let just say it was the worst paid service I’ve been provided please stick with uhaul. My first experience with Penske was horrible and it will definitely be the last. I reserved a truck online for a 1 day rental, picked up the truck Wednesday at 3pm dropped off Thursday at 10am. I was told by the employee to drop the key in the Dropbox outside which I did. 2 days later received my summary statement I was overcharged. I went to the location saw the same employee and ask him about my overcharge the employee very nonchalantly told me he was off, no one checked the Dropbox the day prior and he just picked up the key from the Dropbox and return it in the system for the time he took it out after a whole day of no one check and told me to call customer service. Lol I asked him how can you just pick up a key from a Dropbox that haven’t been checked for two day and overcharge someone and is that the company Dropbox process? never got a reply to that question. I called customer service was promise a call back or a follow it, nothing from the company. As I’m still waiting on my refund or even a call or email update, JUST HORRIBLE!!! I went to that Penske location 4 days in a row nothing they just don’t care. My husband phone fell out his pocket in the truck I went back to ask if it was found. The same guy look me in the face and told me to call the 800 customer service I asked why do I need to call customer service for a lost and found in Florida can we just go and check the truck. He told me it was rented, I asked are the trucks cleaned before being rented out again he told me yes nothing was found, call customer service lol. Long story short my husband went back today spoke with someone else a lady this time who was also very rude but she allowed him to check the truck when he opened the door the phone was directly on the floor as soon as he opened the door. That mean the truck was never rented or cleaned he just didn’t care to assist a customer. Penske is a horrible company because even with reaching out to customer service I still didn’t get any assistance with my overcharge. I called back again today the lady on the phone Val operation coordinator at the land street location she was incredible as she tried to assist me. Home Depot Penske needs to get rid of those horrible, nonchalant, lazy, rude employees working the rental department both the guy and lady, especially the guy. This was suppose to be a easy couple hours rental transaction as I was local moving 10 mins away. This experience have been the most annoying and stressing process. Stay away if you don’t want the overcharge and headache and make sure you check your summary statement.

Jamie Cabral

Messed up and sent me home with equipment that was missing parts. Had to drive over an hour and twenty minutes back just to get the part. Disappointing

Mike Arriola

Excellent service at tool rental

Jessica Fisher

Very hard to get help. Was waiting in isle 6 for 20 min and everyone I stopped for help couldnt help me. The lady at the customer service counter is not helpful and I am currently on the phone trying to get help with what I couldnt last night and I have been holding for 18 mins and countingz......