Horner Millwork

Steven Dumond

Horrible experience. I attempted to install a pre hung door and when I went to put it in it did not fit at all. I ordered 61.5 x 81.25 and got a 58”x 79”. I called to advise them and I got the run around that I signed for a 59.5 x 79.5, which I later noticed. But even if i was wrong and signed it, then why wasnt the door that size? I got the excuse that they need to make a half inch smaller to fit… yet it was an inch and a half smaller… never admitted to their mistake and blamed everything on me. Customer service was an absolute joke. I was told a manger would speak to me but that never happened… they put a middle man on the phone and said that the manager didnt feel the need to talk to me. Horrendous service.

Janet Hulseberg

Be Careful ordering from here. Ordered custom doors and windows, told by salesperson Peter they are a preferred distributor and could get the order in in 3 months. After giving a $60,000 deposit and waitinga week or two for confirmation I was told November. After reminding the salesperson about being a prefered distributor and waiting another week it was moved up 2 weeks to the end of October. Bait and switch, definetly not what was discussed ever, a 7 month wait. Shame on them, BE CAUTIOUS!!! The Sales Person felt my timeline was way off. Below is his correction: Below is a timeline of events: · Received the lead to call Frank on 2/3. · On 2/5 Frank and I spoke. · On 2/7 I received an email with a rough opening schedule and was told to quote windows non impact but it needed to be a DP 50. · 2/18 I was told the job needs to be impact and you want the Lift and Slides to slide all the way both ways. · 2/18 – 3/2 I worked with Kolbe Engineering to get this to work along with sending approvals to the Town Building Inspector. · 3/3 I followed up to see if we were ready to place the order. · 3/11 I followed up to see if we were ready to place the order. · 3/18 I followed up to see if we were ready to place the order. · 3/21 I followed up to see if we were ready to place the order. · 3/29 I followed up to see if we were ready to place the order. At that time you responded back telling me you though the numbers were more than what was budgeted for. I then recreated the proposal with Fiberglass windows and those 2 Lift and Slide doors. · 4/07 We were told that Frank said to move forward with the Fiberglass window proposal · 4/11 We received the $60,000 deposit and we placed the order. · Kolbe promptly came back for us to review the shop drawings which we did not get approved until 4/21. (This is 11 weeks from the initial contact) · At that time Kolbe came back to us with a delivery date of 11/7. · We reached back out to Kolbe and they were able to improve the date to the week of 10/20. (3 weeks better). So I apologize if I misled anyone, but even if you give them the 2wks from taking the deposit until the order was accepted the delivery date is double the 3 month time frame I was given kevin

Jill Gilmore

We were very happy with the service we received working with Rebecca C. She was professional, courteous, and listened to what we were looking for. She helped tweak the design until it was just right. The cabinets were perfect and the countertop was exact. We were very happy with how the kitchen turned out! Thank you Rebecca and Horner!

Rebecca G

I have used Horner Millwork multiple times while buying my house and remodeling. I have to say they have outstanding customer service. I worked with salesman Brian M. and he went above and beyond to ensure everything was to my liking. Excellent quality windows and custom doors and better prices than any other places in the area. Will definitely be using them for all my future needs! Thanks again Brian!