UPS Customer Center

Bobby and Keri Thomas

The absolute worst experience. The customer service Representative, STEPHANIE, literally screamed at my daughter and would not allow my daughter to speak. My daughter called me and put me on speaker phone so that I could overhear the conversation. My daughter is a new student to QU campus and needed important docs and items that was urgent for her to obtain. I think STEPHANIE was racially motivated in her speech. We have never been treated so rudely and point blank profiled ever! I do not want an emailed response. I would like to speak to someone immediately so that no other person has to experience such evil wrath from STEPHANIE again.

Alexander Chase

If I could give less stars I would. In attempting to pick up a package that I had sent there for pick up I was berated and yelled at by one of the female employees for pointing out a discrepancy between their policy and the ups.com policy, it was complicated, and the manager ended up resolving it but I have never experienced anything like this in my entire life.

TJ Claudio

The individual female working at the front desk has horrible customer service and HORRIBLE ATTITUDE, shame on UPS that the fact with a 2.9 rating says enough. How in the world can any company see a rating of 2.9 and be ok with it? I asked to speak to a supervisor and the individual in the front continued to just speak over me and asking me if i heard what she was saying excuse me if a customer asks to speak to a supervisor don't just continue to irritate the customer, i was called around 1230pm at my job to let me know that my package will be held at this location and that they would be open till 415pm which was fine but once i arrived i was told that my package wouldn't be there till 8 or 9 pm, i was so frustrated that i wasn't informed when they called me in the afternoon, so i drove all the way there for nothing just to get An attitude from the customer service rep. Shameful. 2.9 rating smh😤 We apologize your experience at this location did not meet your expectations. Your feedback will help us improve your future experience. If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS. 👆👆UPS have some pride and don't treat us customer as we're stupid that's ☝your reply to customer complaints 👌 social media is so awesome to get the word out how your company treats customers, do something and correct the issues

Kennedy L

I ordered something close to a month ago, and was informed my address needed to be updated because something went wrong. Apparently, the package is sitting here in north haven. I called three times to correct the issue because the website was broken when I tried to do it there as was recommended. Each time, the person who helped me was extremely nice, but all three times, the error was left uncorrected. Still, I have absolutely no idea what the error was. They kept confirming my address, which was correct, and said it was all set and on its way. I finally cancelled my order because I’m not sure what else I can do at this point. No one can really tell me what was wrong, and I never had this issue in my life before... lived in the same home for ten years. I was mad about the first or second attempt to fix this, but by my third it’s just clear to me that there must be a communication error on their end and whoever is in charge of passing this information along can’t manage to do that.