Xfinity Store by Comcast

Category: Internet service provider

Address: 70 Pleasant Valley St, Methuen, MA 01844, USA

Phone: +18002662278

Opening hours

Sunday: 11AM–4PM

Monday: 9AM–7PM

Tuesday: 9AM–7PM

Wednesday: 9AM–7PM

Thursday: 9AM–7PM

Friday: 9AM–7PM

Saturday: 9AM–7PM

Reviews

Michelle T

Aug 16, 2022

I forgot to get that girl that help me out she was amazing she all the people there but she was so good very helpful took care of my business did everything I needed to do great job

Ryan

Jul 22, 2022

The employee sent me to pay my bill at the self service kiosk. The store was decent but Xfinity is too expensive. Cable TV should be free!!! We watch commercials all the time. If we have to pay for cable tv...well then...we should have NO commercials.

Randall Thomas Lindland

Jul 12, 2022

An amazing store and just like their amazing excellent entertainment system Xfinity X-1,my experience with the store has been nothing but first class. Especially when I’m tired at 9:00 AM

Paula Colon

Jul 11, 2022

Met with a young man named Melvin Santiago. He was polite, professional & knowledgeable. My device is in working condition. Thank you

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Questions & Answers

What is the local phone number to this store?

Andy Makarevich | Sep 3, 2018
La Comeesola | Sep 3, 2018

1800-comcast

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can i return a cable box there?

Ned Pesce | Sep 3, 2019
Ezra Carter | Sep 3, 2019

Absolutely

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Can i get help resetting my username?

david s | Sep 2, 2020
Chris Batchelder | Sep 2, 2020

U can usually do it over the phone too

Can I turn in my able box and remote at your store location?

Arthur Barberian | Sep 3, 2019
Chuck Brown | Sep 3, 2019

Yes they take returns.

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My remote not working properly can I get a replacement there?

John Strishock | Sep 3, 2018
Eric Cikacz | Sep 3, 2018

Yes

Can I exchange old box for new one at store

James Aiello | Sep 2, 2020
Andrea Pereira | Sep 2, 2020

Yes

Can I get a new Infinity remote at your store?

Sylvia Grinnel | Sep 2, 2020
Raquel Cruz | Sep 2, 2020

Yes you don't have to bring the old one

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I recently got X1 and despise it. It is doggedly slow to navigate and as user friendly as a space shuttle cockpit which I don't need to fly. I need to take it in for an old legacy box with DVR and an old silver remote. Am I gonna have a problem?

A Google User | Sep 3, 2019
Beth Watkins | Sep 3, 2019

We went thru 3 modems with them before we had a tech come out. He told us the modem was obsolete & gave us the new modem, which works great. Demanded a big credit for that! Have a tech come out & check your equipment first! Don't go by what the store or customer service.

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I dropped off a router yesterday and included my laptop plug by mistake can I speak with someone?

Michael Auterio | Jun 4, 2022
John Walsh | Jul 4, 2022

You can chat with one of the employees inside the store. It's right next door to the loop in methuen, ma off of Rte 213

Can i go to the store without an appoinment

Rosanna Santos | Jan 5, 2022
Maria Santiago rivera | Jan 5, 2022

Mask mask everywhere, good

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I am a senior and am totally clueless about all the technical stuff involving the phone, cell phone and internet. I just received a new box for my TV which needs to be installed. Can this be installed without using my cell phone?

THOMAS O'CONNOR (TOM) | Sep 2, 2021
Carl aka SgtMac | Sep 2, 2021

Yes but you will need to Program Your new TV remote For your existing TV So you can turn it on and off And this can be a little tricky so you might want to get some help

My wife and I have split, How do we change the bill to from my name to hers?? Thanks

Cochrane Ventilation LLC Scheduling | Sep 2, 2021
James Guadalupe | Sep 2, 2021

Go to the store , or call with the account number.

Can I switch my modem there? I think it's hella old, and keeps cutting out on my & throwing me back onto my wireless network.

Scott | Sep 3, 2019
Beth Watkins | Sep 3, 2019

Of course you can. But you'd be better off to call to have a tech to come out. Tell them your having trouble with it. They'll see that it's obsolete and replace it no charge. I went thru 3 modem exchanges at the store and then had a tech come only to tell me that the one I kept getting was obsolete.

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how do I get he signal back on my tv

Margarita Cusack | Sep 3, 2019
Tim “Blacky” Blackburn | Sep 3, 2019

If what was written by Margarita doesn't work. Try unplugging your box from the electrical outlet for a minute. Then plug it back in and let it reboot

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I have a question if I already have a internet box in my house can I get another in my room? Because the connection is slow since a lot of my family members use it. And how much it will cost.

exzey | Sep 3, 2019
Ramon Santiago | Sep 3, 2019

Well yes u can get other box..as far as connection ..wires old , loose....but technician will assit u on that & other questions& yes additional $$ 4 other box

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My Motorola surfboard sb5100 is not working. WHERE can I go to get a replacement?

Dick Jarzobski | Sep 3, 2019
Dan Blanchet | Sep 3, 2019

Do you call the Xfinity store in Methuen? If not, maybe you can give it a shot.

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Why would Xfinity be billing my boyfriend for Netflix when I pay it on my phone with my credit card

Robin Gray | Sep 3, 2019
Jo McLean | Sep 3, 2019

I have a net flix account independent from Xfinity. If you are paying for Netflix already, then just sign in under your name and password. And contact Xfinity to stop charging your boyfriend!

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How to program at mi tv Panasonic with mi Xfinity control?

Carlos Uribe | Sep 3, 2019
Estamia Mendez | Sep 3, 2019

Hi Carlos. When you make a contract with CON .XFINITY The instructions come, that's where you have to connect the control. Hope it solves. Happy New Year!.

can i exchange my existing remotes for new ones for no charge?

Nancy Hardenstine | Sep 3, 2019
Tim “Blacky” Blackburn | Sep 3, 2019

Yup, you sure can.. I have about 14 different types of COMCAST remotes. If Comcast doesn't have the one you need, in stock. Just shoot me an email and I'll give you whatever you need, if I have it. I don't have any extra Voice Remotes, other than my own two but I have every other type they had up until the latest ( voice ) version. . T. B.

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Do I need to bring a bill so I can get a new control box?

Gato Sanchez | Sep 3, 2019
Miguel Pimentel | Sep 3, 2019

Not at all

What do I need to bring to get a new control to switch channels??

Gato Sanchez | Sep 3, 2019
kenny hume | Sep 3, 2019

The old one !

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Do you have the wfi pods?

Longshot Charley | Sep 3, 2018
kenny hume | Sep 3, 2018

I belive they do !

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Can I exchange a gigabit WIFI box at this store?

James Tibaudo | Sep 3, 2018
Andre Martinez | Sep 3, 2018

I think so.

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does your store sell coax to Ethernet adapters

Dean Olsen | Sep 3, 2018
kenny hume | Sep 3, 2018

No go to best buy or a hardware store

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can i pay my xfinity triple package bill at the store in methuen ma

michael Messina | Sep 3, 2018
Chuck Brown | Sep 3, 2018

Yes

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Can I change account information at this store?

Betty OBrien | Sep 3, 2018
Eddy Pena | Sep 3, 2018

If you are authorized on the account yes

What is best time of day for fast service? Cancelling / returning equipment.

glmell | Sep 3, 2018
Kevin Hocker | Sep 3, 2018

The woman at the front counter will take your equipment returns as soon as you walk in. She scans the bar code and gives you a rcpt. Quick and efficient. But then you have to wait for the next available rep. So, it depends on how busy they are.

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my remote stopped working and tv will not come on an i get a new remote here

Steven Quigley | Sep 3, 2018
Miguel Pimentel | Sep 3, 2018

Yes. You can get a new remote, swap boxes, etc....there.

Are you located at the Methuen mall?

A Google User | Sep 3, 2018
Eric Cikacz | Sep 3, 2018

The Methuen mall has been closed for over 20 years. They are in the plaza with Walmart and Market Basket.

Are you in the Walmart?

Mark “MGIBBONS2011” Gibbons | Sep 3, 2018
RYAN FREDETTE | Sep 3, 2018

In the same complex between massage envy and market basket.

Can I return equipment here?

Steve Iacopucci | Sep 3, 2018
Eric Cikacz | Sep 3, 2018

Yes

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