Kay Jewelers

Category: Jewelry store in Springfield, Massachusetts

Address: 1655 Boston Rd Unit D12, Springfield, MA 01129, USA

Phone: +14135432675

Opening hours

Sunday: 12–6PM

Monday: 11AM–7PM

Tuesday: 11AM–7PM

Wednesday: 11AM–7PM

Thursday: 11AM–7PM

Friday: 11AM–7PM

Saturday: 11AM–7PM

Reviews

Angel Rivera

Feb 14, 2022

Waist of time from the customer service department to the store worthless saying they have products in stock then you get to the store and the rep says she hasn't seen that product on her shelves for over 4months so who is updating your inventory!!!! ridiculous 45 minutes drive for nothing .....

Nangwaya 8thMindChannel

Aug 1, 2021

Very nice watches .I got good deal on a nice Citizens Watch.

Mark Anthony

May 24, 2021

I love this jewelry shop, Kay Jewelers is the best place to buy a diamond ring, everyone was very helpful, and very informative about the jewelry. I highly recommend this Jewelry shop.

Elizabeth Conrad

Oct 18, 2019

I bought one thing from this place. The warranties are iffy because basically they cover anything that’s broken but it does not cover lost or stolen. Depending on what jewelry you bought. However Monday through Saturday they are only open until 7 PM not 9 PM. Just went to go buy something today and online says they’re open until 9 PM. I think they need to update their times since they close apparently at seven. I got here at 8 o’clock at night and wasted my gas just to find out they were closed. Don’t bother calling they don’t answer their phones. Other than that their jewelry is very good. Just some of the staff are not. I do believe their staff could be trained better on explaining certain things.

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Questions & Answers

Does Kay Jewelers repair watches?

Kay Jewelers | Jul 4, 2022
Kay Jewelers | Jul 4, 2022

Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.

Can Kay Jewelers resize a ring?

Kay Jewelers | Jul 4, 2022
Kay Jewelers | Jul 4, 2022

Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.

Does Kay Jewelers engrave jewelry?

Kay Jewelers | Jul 4, 2022
Kay Jewelers | Jul 4, 2022

Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.

Does Kay Jewelers personalize existing jewelry?

Kay Jewelers | Jul 4, 2022
Kay Jewelers | Jul 4, 2022

Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Do I need an appointment to repair jewelry at Kay Jewelers?

Kay Jewelers | Jul 4, 2022
Kay Jewelers | Jul 4, 2022

No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.

Does Kay Jewelers replace watch batteries?

Kay Jewelers | Jul 4, 2022
Kay Jewelers | Jul 4, 2022

Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.

Can I bring jewelry to Kay Jewelers for restoration or repairs if it was purchased somewhere else?

Kay Jewelers | Jul 4, 2022
Kay Jewelers | Jul 4, 2022

Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.

Does Kay Jewelers inspect jewelry?

Kay Jewelers | Jul 4, 2022
Kay Jewelers | Jul 4, 2022

Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.

Can Kay Jewelers repair jewelry?

Kay Jewelers | Jul 4, 2022
Kay Jewelers | Jul 4, 2022

Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.

Can Kay Jewelers appraise jewelry if it was purchased somewhere else?

Kay Jewelers | Jul 4, 2022
Kay Jewelers | Jul 4, 2022

Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.

Does Kay Jewelers clean jewelry?

Kay Jewelers | Jul 4, 2022
Kay Jewelers | Jul 4, 2022

Yes, Kay Jewelers can professionally clean jewelry for free.

Can Kay Jewelers do custom jewelry design?

Kay Jewelers | Jul 4, 2022
Kay Jewelers | Jul 4, 2022

Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.

Does Kay Jewelers do jewelry consultations?

Kay Jewelers | Jul 4, 2022
Kay Jewelers | Jul 4, 2022

Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.

Can I trade-in or upgrade natural-to-natural diamond jewelry at Kay Jewelers ?

Kay Jewelers | Jul 4, 2022
Kay Jewelers | Jul 4, 2022

Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.

Can Kay Jewelers repair a ring?

Kay Jewelers | Jul 4, 2022
Kay Jewelers | Jul 4, 2022

Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.

How long does it take for Kay Jewelers to resize a ring?

Kay Jewelers | Jul 4, 2022
Kay Jewelers | Jul 4, 2022

Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.

Can Kay appraise jewelry if it was purchased somewhere else?

Kay Jewelers | May 5, 2022
Kay Jewelers | May 5, 2022

Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.

Can I trade-in or upgrade natural-to-natural diamond jewelry at Kay?

Kay Jewelers | May 5, 2022
Kay Jewelers | May 5, 2022

Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.

Does Kay personalize existing jewelry?

Kay Jewelers | May 5, 2022
Kay Jewelers | May 5, 2022

Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Does Kay do jewelry consultations?

Kay Jewelers | May 5, 2022
Kay Jewelers | May 5, 2022

Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.

Does Kay inspect jewelry?

Kay Jewelers | May 5, 2022
Kay Jewelers | May 5, 2022

Yes, Kay can inspect your jewelry and test your diamonds for free.

Can Kay repair jewelry?

Kay Jewelers | May 5, 2022
Kay Jewelers | May 5, 2022

Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.

Does Kay replace watch batteries?

Kay Jewelers | May 5, 2022
Kay Jewelers | May 5, 2022

Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.

Does Kay repair watches?

Kay Jewelers | May 5, 2022
Kay Jewelers | May 5, 2022

Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.

Does Kay engrave jewelry?

Kay Jewelers | May 5, 2022
Kay Jewelers | May 5, 2022

Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.

Can I bring jewelry to Kay for restoration or repairs if it was purchased somewhere else?

Kay Jewelers | May 5, 2022
Kay Jewelers | May 5, 2022

Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.

Does Kay clean jewelry?

Kay Jewelers | May 5, 2022
Kay Jewelers | May 5, 2022

Yes, Kay can professionally clean jewelry for free.

Can Kay do custom jewelry design?

Kay Jewelers | May 5, 2022
Kay Jewelers | May 5, 2022

Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.

Can Kay repair a ring?

Kay Jewelers | May 5, 2022
Kay Jewelers | May 5, 2022

Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.

How long does it take for Kay to resize a ring?

Kay Jewelers | May 5, 2022
Kay Jewelers | May 5, 2022

Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.

Can Kay resize a ring?

Kay Jewelers | May 5, 2022
Kay Jewelers | May 5, 2022

Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.

Do I need an appointment to repair jewelry at Kay?

Kay Jewelers | May 5, 2022
Kay Jewelers | May 5, 2022

No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.

Where can i find a clear locket ...

Cely Mendre 3 | Sep 2, 2021
dassie fryar | Sep 2, 2021

Not sure call the store they might carry it.

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Thanks! Your question is awaiting moderation.

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