South Shore Fireplace @ The Chimney Chap

Jackson Dehr

Exceptional crew here. Came in a couple of months ago and selected a pellet stove. I was really impressed with their knowledge and making sure I selected something that would work best for me. Two weeks later they came and inspected my chimney. Install was done anout a month later. The crew that did the installation was equally knowledgeable and showed me all the ins and outs. I have been using my stove for a month now and runs like a champ. Nice job ladies and gents!

Michelle Barclay

We had an appointment with Scott at South Shore Fireplace this weekend to choose an insert for our oversized central fireplace. He was so knowledgeable that it took us more than an hour just to go over options and choose the right product. He explained every feature and why it was either good or bad for our space. He was super friendly. By comparison, we went to a competitor the week before last. We were in and out having looked at only one model in about 15 minutes with a much higher quote for installation, even though the insert itself cost roughly the same. We're very happy we went with South Shore Fireplace.

Mark Harrington

It was a great pleasure working with this fireplace shop. The Sales Manager, Scott, was most helpful and informative. We initially reached out to South Shore Fireplace because my Wife and I were interested in installing a gas fireplace in our home. Scott came to our home, took measurements and inspected the area the fireplace was to be installed in. He spent quite a bit of time answering our questions and providing us with options that would best suit our needs. Scott helped us facilitate a contractor, an electrician, and a plumber also which was a very big help! The install crew showed up on time and as scheduled and quickly went to work. Once the gas fireplace was installed and gas was brought to the unit, the technician came back to give us a tutorial on the functionality and proper maintenance. Overall an exceptional experience. Thank you South Shore Fireplace & Chimney Chap!

Marilyn Martin

I had an end of year cleaning done of my Quadrafire pellet insert today by Jon Hurley of South Shore Fireplace. Jon did an excellent job and was highly professional, ensuring all my questions were answered before he left. The only reason I didn't give 5 stars is that the price was high for a cleaning that took only 1 hour, not the 2 hours I was told when I got the quote (not by Jon, but a woman in the office). I think they need to base their pricing on actually time versus a fixed price, which it turns out it appears to be.