Boston Inspectional Services Department

Category: City government office in Boston, Massachusetts

Address: 1010 Massachusetts Ave #5, Boston, MA 02118, USA

Phone: +16176355300

Opening hours

Sunday: Closed

Monday: 8AM–4PM

Tuesday: 8AM–4PM

Wednesday: 8AM–4PM

Thursday: 8AM–4PM

Friday: 8AM–4PM

Saturday: Closed

Reviews

Luciano Manganella

Aug 9, 2022

I discovered that my building permits opened in 2015 were never closed. I visited the office at 1010 Massachusetts avenue in Boston. I explained to one of the building Inspector that I needed the permits closed. The gentleman was friendly, took the information, called my electrician, spoke to a supervisor and said, “ I am going to all the channels to get this problem resolved” I am so thankful that the boston Inspectional service has been very helpful and solved the problem. Real gentleman’s

Lee Smith

Jan 20, 2022

Thumbs up if you think Michelle Flowers should be fired. Such a nasty disrespectful person. If we spoke to anyone in that office like she does to us we would be escorted out of the building. Everyone else is great to deal with-they all cant believe shes still there. Who holds these people accountable?

Brian Fong-Murdock

Aug 9, 2021

Q: What's the opposite of above and beyond? A: Boston ISD. Don't bother calling after 3, they'll put you on hold for 30 min and pretend they can't hear you when they pick up. It's happened multiple times with different phones, always after 3. Lol, you're officially worse than the RMV, nice work. P.S. If you can get someone to acknowledge you on Friday after 11 am, you deserve a plaque.

Lydia Zuehsow

Aug 9, 2019

Inspector was very rude to my friend to the point where he literally made her cry. He took about 1 min looking for roaches in each room and seemed to be trying to leave as fast as possible. The whole process of setting the appt up and trying to figure out when the inspector would arrive was hellish. I called the dept 6+ times, and after being given a large time range during work hours in which I would need to stay in the apt and wait around for the inspector, he showed up very late. I called his listed contact number 2 times and he didn’t answer both times. I left messages as directed but he never called back. For the amount of taxes I pay, this is some truly bad service! It seems like Boston is punishing tenants for having the audacity to complain.

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Questions & Answers

I have been in my unit for 7 1/2 years and I want my landlord to paint he doesn't want to. Doesn't he have to by law

Lavonia Neal | Sep 3, 2018
Douglas Cardinale | Sep 2, 2020

If its a cosmetic improvement, you need landlord permission unless somehow your request is to repair a violation ( health hazard)

Where do I take a serv safe exam

Chef Latricia Stokes Cloud9Cateringco | Sep 3, 2018
Damien Yee | Jul 4, 2022

You have to have a Servsafe Proctor, either in person, or online, issue your exam.

If a construction permit says mon-fri does this include federal holiday mondays?

Tibbitts | Sep 2, 2020
My MNBrian Jonas | Sep 2, 2021

Yes

Do you take credit cards.

Jim Erickson | Sep 3, 2019
Andrew Brown | Sep 3, 2019

They do.

I have several issues with my apartment and some of them have been "downplayed" by an inspections officer from Metro Housing Boston. My pipes going into ground are not insulated with repellent. Should they be? My concern is rodents and/or gasses.

Anthony T | Sep 2, 2021
Ruby couch | Dec 6, 2021

been having a issue for five years. they take no accountability for their actions.

building department is open to the public ?

luismar freitas | Sep 2, 2021
Mohamed Nahas | Sep 2, 2021

To 11

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My landlord has done nothing to the apartment and a few others he only cares about making money on his aB&B that he opened that sometimes more than 10 people are there having parties and he has no idea or doesn't care cause he doesn't live there?

kevin darosa | Sep 2, 2021
Von Kleef | Sep 2, 2021

Thats my kind of landlord. U don't like it u can leave 😔

I have a wooden fire escape. How do I go about having it inspected in order to get an affidavit?

Martine Lebret | Sep 2, 2020
Richard Chung | Sep 2, 2020

We have a Fire Escape affidavit form here at Inspectional Services to be completed by an engineer so that an inspection can be made by one of our building inspectors who's covering that district or Ward.

I want to refinish basement include build a full bath and storage room in Dorchester are Zipcode 02124 and apply on March with drawing plan until now it was 6 months. So how long i have to wait for a result? thank you' Le

Loc Le | Sep 2, 2020
Alfonso Sira | Sep 2, 2020

As long as you submitt all the information that they need. They are supposed to do an initial review in 30 days.

Who heads up this department? I've been calling all day and left 2-3 VMs and nothing from anyone.

Sue Low | Sep 3, 2019
Carl Walker | Sep 3, 2019

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