Northfield Savings Bank

Wilma Melton

In 2022, a 24hr customer service line for online banking would be helpful. If someone needs to reset their password for online banking because they’re locked out outside normal business hours, calling a customer service line that doesn’t have active callers to resolve a simple issue is disappointing. If I can put in my account details and confirm with my social for information on my account, then I should be able to reset my online banking password in the same way or at least have a 24hr line that I can call that doesn’t tell me to wait for business hours. I wouldn’t really consider online banking a 24hr service as advertised without a dedicated 24hr customer service line. Thankfully, not an emergency, but it could have been. I hope that this feedback will be actively considered. If you got this far, thank you for your time.

Annie Green

We've been using NSB for years. Hands down the best place to get a mortgage locally. Love these guys!