Newton City Hall

Valentin Komarovskiy

Called on March to ask how to get a birth certificate. I was pointed to the City's web site. Filled out the request form on the same date and called back to see if request went through. I was told that the birth certificate would be mailed within 2 days or so. March 22 comes around - nothing. I called the clerk's office again and i was told that I need to provide an ID to get the certificate. Hello? 3 weeks later you tell me? I am sitting here waiting for an important document which you said you will be mailing. No communication from you to let me know that I need to provide an ID 3 weeks later. You had my request, which I paid for, my email, phone address, ext. Yet nothing! No certificate and no communication as to why it is not being sent. I am disgusted! I went back to complain and i was told that you are "under staffed" An average household pays 10K in taxes per year in property tax and you can't communicate with people about a service that they pay for?! Worst customer service experience from a city government i have ever had. I lived in Newton for 20 years, went to Newton South and I am appalled by this experience!

Kimberly Karwowski

Clean, helpful staff, and every time I have been there, it has been a good experience.

Julia Vanaman

I had a missed call with no voicemail from their number and when I called back the lady answering the phone was extremely unhelpful and rude. It is not my problem that all outgoing calls come from the main number regardless of department and that no voicemail was left. I asked how am I supposed to know who called me and she replied “I don’t know” and promptly hung on me. Awful customer service; if she is that miserable in her job I suggest she quit!

Nancy K Hall

The roads are in such bad shape all through the town - especially Grove St.