Address: 57 River Rd #1023, Essex Junction, VT 05452, USA
Phone: +18009783472
Sunday: Closed
Monday: Closed
Tuesday: 9AM–5PM
Wednesday: 9AM–5PM
Thursday: 9AM–5PM
Friday: 9AM–5PM
Saturday: Closed
Andrew Bauer
Pre ordered the Via Rail Canadian set from here Christmas of 2019, apparently sometime between then and the shipping date they somehow canceled the order and then didn't bother to tell us until 4 months after it had shipped so now I'm out of a set with no other way to get it since everywhere else is sold out as well. Why should I make a pre order from somewhere if they're just going to cancel it outright and not tell you? My disappointment is immeasurable and my day is ruined as I was really looking forward to getting this set for the past 2 years. Will not be pre ordering from here again.
EriXCorleone
I have been ordering from Europe through Tony's Trains Exchange for several years now and I am very satisfied with their very carefully packed shipments and their great customer service. Very friendly and helpful. Affordable prices, good explanation about DCC components and if a product is not on the website, they can almost always order it. Warm regards to the people at Tony's from The Netherlands! Erik.
Planeboy 2520
Pre ordered a bunch of products online from them. They have Excellent customer service! Answered all of my questions and when they couldn’t fulfill one of my pre orders they quickly responded and helped me get a new one!
Valerie D
My husband Bob purchased three engines at the train show in Springfield, Massachusetts. Eric was extremely helpful at the show and spent a lot of time helping him. When he got home we noticed some minor issues with one of the engines. We were heading to Vermont anyway so we stopped in to the store. Everyone at the store was so friendly. Chris and Lou helped us with a Powercab we had bought but did not know how to use...we are new to model railroading. They also fixed the issues with the engine while we were there. We learned so much just being there at the shop. Tony's Trains has the best customer service we have ever seen. We would highly recommend them to everyone!
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Laurie, We need a little more information. We can order parts like this in some cases, but in some cases you might need to contact the manufacturer to get replacement parts. What manufacturer is the caboose from and what scale is it? Also, what railroad name is the caboose? Thanks so much, Troy Simpkins
Contact North West Short Line, they ca probably help.
Paul, Thanks for your inquiry. The Brutus is a power supply for DCC, so to get you up and running with it, you would need to add an NCE PB110 and and NCE CS02. Thanks so much, Troy Simpkins
We do not have them on our website yet (hope to in the next couple of weeks), but we will be carrying the latest run of BLI AC6000 Locos. Our price will be $249.95. These locos are not expected to be delivered by BLI until early February. All road names that are in the upcoming run will be available for pre-orders. http://www.broadway-limited.com/paragon3geac6000withsmoke.aspx Please check back in a couple of weeks and we should have them all listed on our website for pre-orders.
We are open 9 am to 5 pm Monday through Friday!
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