Maitland Ace Hardware

Manliff Coggan

Great customer service, knowledgeable associates, they didn’t have exactly what I needed, called another Ace and they had it ready at the front counter for me, thank you

Tiyera Joseph

Nothing but great things to say about this ACE store the assistant store manager Anaia was fantastic! She is beyond knowledgeable about the grills and smokers that are in stock. I will definitely be coming back to this store over other hardware stores. Thank you so much ACE and Anaia!

Jeffrey and Tiffany Ebert

This ACE Hardware is our go-to Hardware store! They're always friendly and asking if we need assistance. The store is tidy and they carry a little of everything!

Linda Beamon

Nice place I needed a keychain fairly inexpensive and well I got what I needed ..... nice customer service too okay so 7 months ago I posted this review I've gone back several times and one thing I must say I don't know what other people have come across but these guys are super duper nice and the customer service is awesome phenomenaI i went into the store an as soon as I walked in I was asked if I needed any help 10 seconds inside of the store now the reason I'm making a big deal now is because customer service is super duper important it doesn't matter where the store is doesn't matter what the product is it is important that your customer service is top of the line otherwise the rest of the business is going to suffer as it should I went to another Ace hardwood store in the Longwood area my daughter my grandson and myself walked in there ,there were three people behind us all red shirts (employees) not one single person greated us no one no one asked if we needed any help even though clearly we were there looking for something hardware store right I decided to turn around and walk out for excuse me we decided to turn around and walk out as we were walking out the lady at the front desk now mind you she was busy when we first walked in there I don't knock her but by that time it was too late to offer any real assistance we were headed out the door going to a store that appreciates business and we did I went to my neighborhood Ace Hardware Store and that is where the customer service was top of the line I talked to several people there including the assistant manager Mr. Jake Carter I can't I can't remember the name of the young lady that greeted me when I came in the door I think the name begins with J with a hyphen in her name and she was new however she was on top of her game she was the one that had excellent customer service skills needless to say I will continue to patronize this store because they always behave the same way doesn't matter what color you are what shape you are how old you are how young you are none of that matters Mr. Carter the Asst Mgr. let us know that the owner Mr. Toole operates this way always. All I know is they get an A+ + at this point I prefer them over all others and I will refer everyone I can to this store and go out of my way just to go to this particular hardware store because of their strong customer service after all without customers what does any business have. Thank you Mr. Toole and all of the people that work for you ,you run a wonderful business and you have a great business model I wish that it could be copied for all the businesses that lack it and there are many. Have a great day and a great weekend I love Ace Hardware