Rite Aid

Garrett Bell

Absolutely terrible hold times when dealing with this pharmacy. Has happened to me and my SO several times. What inspired this review? I asked if the drive through COVID testing was a rapid test or a PCR test, then was placed on hold for an hour...

E T

Pharmacy manager Doanthuy refuses to fill a prescription as written by my Dr. She says if I’m going to get medicine from “her” Rite Aid she will fill the prescription as she sees fit. My Dr requested a specific medication because I have a reaction when given the brand Doanthuy wants to give me. What am I supposed to do if the pharmacist won’t dispense the medicine my doctor is prescribing me??? UPDATE: It seems writing a 1 star google review and a call to my insurance company is required to get the situation resolved. All the pharmacy had to do was order the medication that was prescribed, which was approved because it was already authorized to be prescribed by all involved parties except for Doanthuy. If Doanthuy has a question or concern about the medicine being prescribed she should take it up with the doctor or insurance company instead of hassling the patient. UPDATE 2: added picture of rite aid customer service email reply to show everyone how seriously rite aid considers this situation LOL

Anthony Marianni

Horrible technicians. Placed an order online specifically for this store and was told it went to another store. After waiting three days to have it sent to this store I went to pick up through the drive thru. The cashier was so out of it, he messed up my order and I was told to come inside to have his manager sort it out. The manager had to balance his till and had me wait over an hour. Meanwhile there were junkies coming in and dipping out left and right in the waiting area. I'll be taking my business elsewhere.

K

This place is a mess. They gave me the wrong medication without any explanation and are now telling me to call my insurance company to see if the correct medication is covered or to pay $100 out of pocket. Isn't this their job? I will find a new pharmacy because I have had other issues with this place before, so this is the straw that broke the camel's back.