Address: 49 Sword St, Auburn, MA 01501, USA
Phone: +15088694077
Sunday: Closed
Monday: 7AM–5PM
Tuesday: 7AM–6PM
Wednesday: 7AM–6PM
Thursday: 7AM–6PM
Friday: 7AM–6PM
Saturday: Closed
Krista Maria
If I could give negative stars I would. I live on a dead end road and they skip our house and neighbors houses all the time so our trash gets built up and then they expect you to buy overflow town bags which are expensive. Why am I paying for trash pick and bags when it's there fault I have 3 days worth of trash because they dont come and get it. Thank god its winter because in the summer I have had trash and maggots everywhere because this company cant do there job and pick up my trash on time. I've been living here for 4 years and it still isnt fixed. If they dont fix this problem with there company I'm calling the better business bureau. Maybe they will help get this company to do there job that I pay for !
Cai Mickey
Treated my elderly/disabled mother in law terribly. She paid for a removal service and was told that the agreed upon date could not be fulfilled because she could not move the couch from one end of the driveway to another. She was originally told that this could be done for her, and the people on the phone were incredibly rude to her. It even got to the point where they were intentionally ignoring her calls. Unprofessional and rude
Sandy Ramsey
We bought a house that had a Casella Dumpster on it. My partner called to see what their rates were and they sent him a contract to review, which we did not sign. After reviewing the contract we found tons of hidden fees and a 3 year contract. We went with BP whom is less expensive and has better service. I called Casella to pick up there dumpster but they refused because my name was not on the account. When my partner was finally able to get ahold of them they charged us for a month service and $100 to get their dumpster off our property. Super trashy company.
Johnathan Wilbur
I've never dealt with a company that has caused me so much stress. For the last 2 months they have not come and picked up my trash. TWO MONTHS. I'm a landlord and i am so embarrassed that my tenants have to see this overflow of garbage. Whenever I call they tell me they have someone coming ASAP. It's something new every day. Now the city is sending me papers saying to clean up my trash. This is unreal. The most unprofessional company i have ever dealt with. How can they keep telling me they are on their way to pick up my trash for the last two months. And then they have the excuse "well there is road work going on". It's not blocking my driveway guys. You should be ashamed as to how you handle your business. Whatever you do DO NOT use this company. I can't even believe it.
Thanks! Your review is awaiting moderation.
Please call 800-CASELLA to schedule a pickup if you have large materials that do not fit inside your curbside container.
Items made of plastic, which include laundry baskets, 5-gallon pails, plastic chairs and general household items.
No. Plastic bags or films of any kind are not accepted in Zero-Sort recycling. To recycle grocery bags, please bring them to a participating grocery or retail store near you.
No. Do not place your Zero-Sort recycling into bags. It is preferable that your recyclables be placed directly into your Zero-Sort recycling container.
Recyclables should be rinsed clean of any food waste. Corrugated cardboard boxes should be broken down into 18" x 18" max pieces. Lids and caps can remain on empty plastic bottles. DO NOT tie newspaper or cardboard with twine.
Our billing is monthly so if you have any service during the month you will be billed for the entire month.
Yes. Items that can't be recycled should be tossed into your trash container. Your Zero-Sort recycling container is for recyclables only - paper, cardboard, plastic, glass, and metal cans. Please do not place any trash items in your Zero-Sort recycling container as this can cause contamination.
Zero-Sort recycling is Casella's state-of-the-art process, which enables all recyclables - paper, cardboard, plastic, glass, and metal cans to be collected in one container eliminating the need for you to separate recyclables.
Unfortunately, there is no set time. Please place containers at the curb the night before your scheduled pickup day.
We will still be collecting your waste and your recycling separately at this time, and there is no anticipated change in your level of service.
No. Trash containers are intended for municipal solid waste (household trash) only. For disposing of construction debris please call 800-CASELLA to discuss renting a dumpster.
The guidance we have received from OSHA is that regular waste generated in a household where someone has been diagnosed with the coronavirus is to be handled as we manage all waste, following normal safety precautions and wearing personal protective equipment that all of our drivers and helpers have on daily. There will not be a change in your service, and we wish you well.
Great question! On many of our routes, Casella operates what are known as split-body trucks. With a split-body truck, the trash and Zero-Sort recycling are dumped into the same opening on the truck but are separated by different compartments. These modernized vehicles keep the trash and recycling separate and facilitate the collection of both materials on the same trip.
Please bag all of your waste materials and put the bags in your container. We request that you not bag your recyclables, as it creates issues for our recycling center sorting lines.
Please store all hazardous waste, including batteries, in a safe place in your home until there you feel safe going to the transfer station. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.
At this time, there are no anticipated service changes to your normal collection schedule. We will alert you via a phone call or message if there will be changes in the future.
Please store all hazardous waste, including batteries, in a safe place in your home until there is a rescheduled household hazardous waste day in your community. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.
Yes to the transfer station. But normally rent out bins personally or commercially.
Just call them and you can pay your bill or you can go online to pay them. Great customer service!
Thanks! Your answer is awaiting moderation.
Thanks! Your question is awaiting moderation.