YWCA-Western Massachusetts

Natasha James

Great,wonderful,and amazing. So much respect I Loved the staff there. I was there a few years back so much peace there I enjoyed every minute. Great place.

Autumn Brockett

great place

Rakinya Young

ABSOLUTELY HORRIBLE PLACE TO LIVE, especially in times of despair and desperation, from fleeing violence an chaos. Very hypocritical values and standards that the staff don't ABIDE too, while they inflict more damage to one's psyche by continuous bullying by staff, an very poor treatment. You leave there feeling more unraveled then when you arrived, and if you go to the higher-ups they do nothing unless you're white, so you'll build a lot of resentment towards staff. You will also become angry and bitter by your treatment there, which is normal if you're harassed continuously an degradation sets in, but they'll use the passive aggressiveness against you, which they caused. The African American staff are the worst when it comes to treatment, and very belittling an condescending towards others, especially their own. It is impossible to work on one's self, or perform self-care when it feels like you are in a institutional like setting to say the least. They beat you downnnn so far that it seems impossible to get back up and leaves you feeling lost an empty without no where else to go, instead of the opposite way. It's beyond appalling what goes on there behind-the-scenes but if them walls could talk, you would be utterly disgusted by what you hear. The case manager's are great, and truly seem sincere while trying to help you progress in getting back on your feet an back into society. Only upside while being there's, also another wonderful woman that worked graveyard shift, was the Lord's blessings in disguise for those of us that needed it the most, a divine -earth Angel, sent to mend and heal the suffering of others because she has been through it herself.🙏