Northdale Rehabilitation Center

Jeanna

My post/review for Northdale Rehab. Upon my fathers arrival which was on a weekend, it was like a ghost town with the worst staff. I have a list of naughty and nice. Lets jut say when the cats away the mice will play on the weekends. Some challenged me. I was disrespected by quite a few staff. I cant go on about everything that transpired. I found out within a few days of my father being at Northdale rehab that "Most" of the RN's are sent to the rehab from an outside agency. They don't know where supplies are kept or the patient needs. They are all different each shift. They are cold, and unapproachable. They have LPN's administering medications. They also told me my father was receiving his medications as scheduled. I stayed all day almost every day for the 20 days of my fathers stay. We never met any doctor the entire time my father was there at the rehab. I asked for a neurology evaluation for my father. I was told that this is only done on Wednesdays. I was told by "Jennifer" the Supervising nurse that someone from the neurology office will call me to confirm what time they will come to see my father on the following Wednesday. I patiently waited the entire week for that phone call. . I told Jennifer a couple of days before that coming Wednesday, that the neurology office hasn't reached out to me as of so far. She didn't really seemed to take my concern seriously. I asked if I could call the neurology office to confirm that they are in fact coming on Wednesday, and what time they approximate the eval. for my Father. Jennifer said that's not how its done and wouldn't give me the phone number to contact the neurology office, Wednesday morning I showed up at 9:00 am to see my father and to be there when the Neurologist would come to evaluate my father. My phone rang about 9:15. It was the neuro, office calling me to ask me a plethora of questions about my father. I went to a quiet room to answer 30 minutes of questions. When I returned to my fathers room after the receptionist and I spoke I returned to find out that the RN/ARNP came in to evaluate my father and then left. I was appalled. #1- That I wasn't told that the eval. was in progress. #2- Why wasn't a neurologist evaluating my father? #3- Why didn't someone from Neuro. call me several days before to get the information that we necessary about my father? This was all done improperly. This is my Father, This is a very serious health assessment that I asked to be present for and Jennifer was fully aware. I spoke with "Mike" about how disrespectful some of the staff are to me all because I'm advocating for my father. He said he will start the paperwork immediately for a grievance. I waited to see how long it would take for Mike to address the paperwork for the grievance. In the 20 days that my father was there, Mike never approached me to follow through. (I did see Mike several times in the hallways of the rehab.) Shame on him. Shame on Jennifer for not giving me the respect that my father and I deserved. One positive thing about the facility O/T, P/T & S/T were fantastic. I was definitely looked at as a bother to most. I felt most disrespected by the CNA "Daisy". She talked to me very rude and talked about me while I was standing by nurses station. obviously she has anger issues and shouldn't be working with human beings. I'm calling out specific names because these leaders are not compassionate. This is a sensitive time for the families. No empathy, or compassion. I give Northdale Rebab. 2*.

H.D. White

My wife has been here for six months. We have never had a problem with the staff. The nurses, cna's, office staff are wonderful. Wish I could give more than a 5 star rating. Rooms and hallways are very clean, security is excellent. This is the third rehab center we have been in this year and beats all the others hands down.

Deborah Curler

My mother was in Northdale Rehab and suffered a terrible fall, she looked like someone used a baseball bat on her face and arms. When I arrived at the hospital I was so upset. She swears someone pushed her out of the bed, they say she fell out of the bed. It was horrible. The food there is the worst. Do not put any family member there!

DINO Dinosaur

Worse place to take your loved one. Nurses and CNA do not respond to emergency calls from patients. My 91 years old mother was left sitting on her waste for several hours. On another occasion she tried calling the nurse several times because she had difficulty breathing and no one responded she called my sister at 3am and my sister called the nurse several times until she made contact. My mother was then transported to the hospital where she had to stay for 2 weeks. Messages were left to Mr.Taylor the manager and said he was going to do something about it and I'm still waiting for his respond. Eventually we had to take my mother out of this dump place for her own safety. Do not go to this place they need to be closed.