Firestone Complete Auto Care

Errol Sweet

We have been having service and repairs done at Firestone for the past 10 years. We have been a devoted customer at each Firestone in the Albany, troy, Loudonville. Been ripped off and treated wrongful. Giving each location our complete confidence led to being taken advantage of. Not replacing parts and we were billed for it. This issue was serviced at Albany ny Firestone and I brought it to a private service and repairs center.. the parts that Firestone billed us for were not replaced resulting the same issue.now we switched to troy ny Firestone and had good luck until yesterday. We have gone there in 3 months but when we went back they had a different manager and service technician. This experience we had there was totally horrible. Misinformed about work progress. I'm disabled and my wife takes care of a handicap person suffering from Autism . We explained to the manager that my wife needs this car for work as it's our only vehicle. I explained that any work being done cannot leave us abandoned as we need this auto..long story short, they wanted us to leave the car because they did take out the parts they wanted to replace and didn't have the right part. Plus not only taking out the part and finding out they didn't have the right part witch would disable our vehicle. Finally after 2 hours of confrontation they could get a part in Albany ny area and have it replaced. After 5 hours of waiting for their neglect, the car done..paid for it with no discount for our discomfort. I left and a loud rattle coming from car. Brought it right back and was told to bring it back Monday, must be something loose they said.. they let me leave with a car they new something was loose due to their repair. This is a very unsafe Firestone. Bad for business. All I can say is, keep hiring inexperienced managers and service technicians. Send them all even the mechanics to schooling for a new training experience. Thank you so much for my devotion in a growing neglect.

Casper

Been coming here for over 2 years excellent service want to give Jay the Store Manager a big shoutout for his customer service skills and always getting his customers back on the road safely and efficiently

Robert Alford

Went here over the summer because my tires were shaking at highway speeds and told them to check if my tires were balanced. . They told me it was my control arms so I replaced the worst one ….. tire still shook . Replaced other one …… tire still shook finaly I brought it to another Fire Stone in Albany and the issue ended up being my tires as I originally stated. Moral of the story don’t go here unless you want to throw money in a hole and not resolve your issue(ended up throwing 500$ + away )

M. C.

I have been bringing my cars here for years and love that I always get prompt and polite service. Their prices are comparable to everyone else in the area but here I don't ever feel like they are trying to sell me stuff I don't need. The car is ready when they say it will be, doesn’t go over the estimate without calling. I cant even come up with a single complaint about this place. 10/10 would recommend!