Massage Envy

Category: Massage spa in Sarasota, Florida

Address: 2855 University Pkwy, Sarasota, FL 34243, USA

Phone: +19415566400

Opening hours

Sunday: 10AM–6PM

Monday: 9AM–3PM

Tuesday: 9AM–9PM

Wednesday: 9AM–9PM

Thursday: 9AM–9PM

Friday: 9AM–9PM

Saturday: 9AM–8PM

Reviews

Meghan Kwekel

May 26, 2022

I’ve been a member of Massage Envy for over a year. I recently cancelled my membership since they increased rates and had a few credits left. When my appointment time came I got a call that the therapist was sick and I had to reschedule to the date that my membership expired since that was the only availability. I got Covid the day before and called to either reschedule, transfer my appointment to someone else or get a refund. They said I couldn’t do any of those options and would just lose my $60 massage appointment. Very disappointing and I would never refer them to anyone looking for a massage company with high integrity. There are a lot of massage companies and Massage Envy traps you with the small print and is unwilling to work with you to make sure you have a satisfied customer experience.

Laura S

Feb 1, 2022

Today I had an appointment at 4:00 for a deep tissue, 90 minute massage. 15 minutes before my appointment, as I was driving there and almost on site, Massage Envy called to let me know that my therapist was not available for my appointment. They could offer me a 90 minute massage with another therapist however it would not be deep tissue. So I had two options at that point. I can have a 90 minute massage with another therapist who does not do deep tissue. And be charged for the full 90 minutes, or I can turn around and drive home. I left my house at 3:35 today for my massage, returning at 4:25 with no massage. The manager (who never came on the phone for the entire 16 minutes that the call lasted for) told the receptionist that I would be charged the full 90 minutes despite it being with a therapist that does not do deep tissue. And would charge me the full 90 minute regardless of them canceling 15 minutes before my appointment. My last massage I had scheduled was canceled that day because my massage therapist called in sick. It takes almost 2 weeks to get on the schedule with a deep tissue therapist. And now to have it canceled with my scheduled therapist two times in a row, and this time 15 MINUTES before my appointment is VERY UNPROFESSIONAL. I would highly not recommend Massage Envy.

CB Hepburn

Apr 10, 2021

Meh. They probably need to hire a call center to manage all of their membership sales. Three ladies in the reception area answering calls and pressing for membership sales. Kind of stressful atmosphere when you’re coming in to relax. Massage therapist was OK, kind of what I expected for a chain massage shop. It was very clean and comfortable but massage therapist seemed a little stressed fitting everyone in. Once again did not add to the relaxing vibe I was going for getting a massage.

carissa garrettson

Jan 30, 2021

Brittany at reception was so sweet, professional and helpful! We had a great experience all the way around. Farrah did my massage and the second she started I knew she had a ton of experience. This was one of the best massages I’ve had in a long time.

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Questions & Answers

How long is a facial?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

How much does it cost to get a facial?

Massage Envy | Sep 2, 2021
Massage Envy | Aug 3, 2022

Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.

Does Massage Envy offer Facials?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.

How much does a facial cost with a massage?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.

Can I use my Massage Envy membership for facials?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.

What does a facial include?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.

What is the youngest age a child can receive a facial or massage treatment?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.

Does a facial cost the same as a massage?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.

How do I cancel my Massage Envy membership?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.

Are memberships required to book an appointment at Massage Envy?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!

Does a pre-natal massage have to be before or after a certain point in their pregnancy?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.

Does Massage Envy offer pre-natal massages?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Yes, franchised locations do offer pre-natal massages.

Does Massage Envy take walk-in appointments?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.

What does a massage include?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.

How long is a schedule appointment?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

Does Massage Envy offer couples massage?

Massage Envy | Sep 2, 2021
Massage Envy | Aug 3, 2022

Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability

Does Massage Envy have couples' rooms available for couples' massages?

Massage Envy | Sep 2, 2021
Massage Envy | Aug 3, 2022

Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.

Does Massage Envy have showers available for guest?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

No, Showers are not available at Massage Envy franchised locations.

What Should I wear during my massage?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.

How much is a Massage Envy gift card?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.

How much do massage memberships cost?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.

How much does it cost to get a massage?

Massage Envy | Sep 2, 2021
Massage Envy | Sep 2, 2021

The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.

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